Enterprise Sales Development Representative

Relay is a cloud-based technology platform that helps frontline teams improve communications, increase employee safety, and improve their productivity. Relay helps frontline teams digitally transform their operations with the modern tools which supports actionable real-time data needed to track performance and improve their operations. Software has not yet transformed the frontline world, and we're on a mission to change that.

We've experienced tremendous growth in our 5 years as a B2B company, and continue to expand our Raleigh, NC based sales team as a result!

We are adding an Enterprise SDR to our team to help accelerate this mission and drive growth within one of our fastest growing, largest segments within the hospitality vertical.

This role is a tremendous opportunity to influence the growth trajectory of a scaling startup alongside a fast-paced, veteran team. This person will be a leading contributor on a growing sales team responsible for guiding Relay's expansion into strategic new segments as well as gaining a foothold and growing our company's most important customer relationships.

Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. Success in this role is defined by your ability to generate leads and make contact with stakeholders within our named target list. Responsibilities will include representing the company at live events and trade shows as well as prospecting into strategic accounts.

This role will be based in our Raleigh, NC headquarters.

Up to 20% travel may be required.

Relay is not offering employer based sponsorship now or in the future for this role.

Job overview:

To be successful in this role, you should have previous experience developing leads from marketing campaigns and outreach driven quotas that impact revenue.

You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal. You will also ensure proper after-sales service. If you are motivated and results-driven, and enjoy working in a team environment, we'd like to meet you.

Ultimately, you will boost sales, help Relay achieve its revenue targets, and contribute to our long-term business growth.

What you will do:

• Perform high-level discovery outbound calls with potential clients
• Create decks and presentations to help enterprise sales execs present Relay offerings to potential clients
• Identify client needs and suggest appropriate products/services
• Qualify leads from marketing campaigns as sales opportunities
• Proactively seek new business opportunities in the market
• Schedule meetings or calls between (prospective) clients and BD executives
• Stay up-to-date with new products/services and new pricing/payment plans
• Help develop processes and reporting to ensure we are appropriately measuring progress and opportunities

What we look for:

• Proven work experience as a Sales Development Representative, Business Development Representative/Specialist, Sales Account Executive or similar role with enterprise or strategic prospects and clients
• Hands-on experience with multiple sales techniques (including cold calls)
• Track record of achieving sales quotas
• Experience with CRM software
• Understanding of and experience meeting and exceeding sales performance metrics
• Excellent communication and negotiation skills
• Ability to deliver engaging presentations
• Strategic prospecting skills and the ability to conduct deep market research to identify key stakeholders and champions within target accounts
• Facilitates email campaigns
• Ensures alignment with overall sales strategies

Why Join Relay?

• Make a Tangible Impact:
  Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers (72%) and overall efficiency (77%). We've already facilitated over 2.5 billion messages and supported countless deskless workers.
• Be Part of a Winning Team:
  We're not just growing - we're recognized as a leader in our field. Relay has been honored by Inc. 5000, Deloitte 500, and NC Tech, and we've achieved over 40% YoY revenue growth for two consecutive years.
• Thrive in a World-Class Environment:
  Our Raleigh campus…