Account Manager

Responsibilities

• Own client relationships and serve as the main point of contact on your accounts
• Lead client calls, presenting performance and strategy with confidence
• Maintain organized client documentation, notes, and project files
• Manage onboarding processes for new clients and projects
• Independently manage timelines, deliverables, and priorities across multiple accounts
• Create, assign, and track tasks to keep deliverables on schedule
• Keep shared folders, client files, and internal resources clean and up to date
• Proofread internal and client-facing documents with a sharp eye for detail
• Review automations, websites, and workflows to ensure quality and flag issues
• Oversee performance on multiple platforms
• Build and deliver client-facing reporting and performance documentation
• Maintain internal hubs and system documentation
• Identify opportunities to expand or upsell services within existing accounts
• Support the sales process on new accounts when needed, from pitch support to onboarding

• Confident communicator, both with clients and internally
• Highly organized with strong project management skills across multiple accounts
• Demonstrates leadership: takes ownership, follows through, doesn't wait to be told what to do next
• Solution-first problem solver
• Comfortable contributing to sales conversations or helping close new business when needed
• Flexible and adaptable — agency work is fast-moving and no two days are the same
• Strong attention to detail and pride in delivering quality work
• Comfortable with Google Drive, email, and basic digital tools
• Relevant Bachelor's Degree (Marketing, Business, Communications, etc.)

• Experience in SEO/AI, PPC/Paid Ads, Web and/or home improvement/home services Industry knowledge
• Experience with Click Up or similar project management tools
• Knowledge of or experience in the home improvement industry
• 2 years of experience