Sales Administrator; Embassy Suites Brier Creek, Raleigh, NC

Job Details

Job Location:

Raleigh, NC 27617

Position Type:
Full Time

Job Shift: Day

Department:
Sales and Marketing

Reports To:

Director of Sales and Marketing

The Sales Administrator plays a vital role in supporting the Sales and Marketing team at Embassy Suites and Hampton Inn and Suites RDU | Brier Creek by providing administrative, operational, and customer service support that contributes to achieving the hotel’s revenue goals. This position assists with group sales, corporate accounts, catering coordination, client communications, reporting, and sales systems while ensuring exceptional hospitality and adherence to Hilton and Winwood brand standards.

The Sales Administrator serves as the primary administrative resource for the Sales Department and works closely with the Front Office, Catering, Food and Beverage, Revenue Management, Housekeeping, and Accounting to ensure an outstanding experience for guests and clients.

• Provide comprehensive administrative support to the Director of Sales and Marketing and Sales Managers.
• Prepare proposals, contracts, group resumes, and correspondence for prospective and existing clients.
• Maintain organized electronic and paper filing systems in accordance with Hilton policies.
• Schedule appointments, client site visits, and internal meetings.
• Answer departmental telephone calls and respond promptly to guest and client inquiries.
• Manage incoming group inquiries and distribute leads appropriately.
• Enter and maintain accurate account, contact, and booking information in Hilton sales systems.
• Prepare contracts, rooming list documentation, and event-related paperwork.
• Monitor contract status, deposit due dates, cutoff dates, and important client milestones.
• Coordinate site inspections, familiarization tours, and client hospitality arrangements.
• Assist with group arrivals by communicating details with Operations and Front Office teams.

• Maintain accurate records within Hilton systems, including:
  • Delphi.fdc
  • PEP Property Management System
  • Hilton systems for lead management and reporting
• Generate weekly production reports, sales activity reports, pace reports, and monthly departmental statistics.
• Maintain account production information and sales databases.
• Assist with preparation of annual business plans and monthly forecasting information.

• Serve as a liaison between clients and hotel departments.
• Coordinate guest requests with Front Office, Housekeeping, Food and Beverage, Engineering, and Accounting.
• Ensure all group requirements are communicated accurately and timely.
• Provide prompt follow-up on client requests before, during, and after events.

• Assist with email campaigns, promotional materials, and social media initiatives.
• Coordinate collateral inventory and hotel promotional items.
• Support community events, chamber functions, trade shows, and networking opportunities.
• Help maintain digital and printed sales materials consistent with Hilton brand standards.

• Maintain compliance with Embassy Suites and Hilton brand standards.
• Protect confidential guest and company information.
• Support Hilton’s culture of hospitality, integrity, teamwork, ownership, and excellence.
• Participate in required Hilton training programs and departmental meetings.

Education

• High School Diploma or GED required.

Experience

• Minimum one year of hotel administrative, hospitality, or sales support experience preferred.
• Previous experience in a Hilton property or branded hotel environment is highly desirable.

Knowledge and Skills

• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Exceptional attention to detail.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Experience with Delphi.fdc, PEP, and Hilton sales systems preferred.
• Ability to maintain confidentiality and professionalism.
• Strong customer service and interpersonal skills.
• Ability to work independently while supporting multiple Sales Managers.
• Ability to prioritize deadlines in a fast-paced environment.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Frequent use of office equipment.
• Occasional lifting of materials up to 20 pounds.
• Ability to walk throughout the hotel during client visits, site inspections, and events.
• Occasional evening or weekend work to support hotel functions or client events.

• Maintain accurate and timely sales documentation.
• Support the Sales Team in achieving revenue and market share goals.
• Deliver exceptional internal and external customer service.
• Meet Hilton brand and administrative standards.
• Produce accurate reports and maintain organized sales systems.
• Build strong relationships with clients and hotel team members.