Bilingual Counter Sales

Job Responsibilities

• Answers incoming telephone calls and greets customers who walk in the store.
• Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assists customers in making product selections by asking questions and actively listening to identify customer needs; assists with system or product troubleshooting and answering technical questions; identifies alternate or substitute products to meet customer needs.
• Researches and sources products for customers using a variety of tools, including point‑of‑sale computer system, catalogs, websites, JXI, and industry and store contacts.
• Enters sales orders into point‑of‑sale computer system for invoicing or cash payments; processes customer returns and warranties following company guidelines.
• Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates; proactively communicates with customers about any expected delays or issues with their order.
• Develops good working relationships and rapport with customers; greets regular customers by name.
• Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Follows company pricing and credit guidelines.

• Prepares and issues sales quotes following company guidelines; follows up on quotes to secure sales.
• Educates customers/prospects about the variety of products available for sale and the benefits of shopping at Johnstone Supply.
• Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
• Uncovers and communicates sales lead information to outside sales staff and management.
• Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels; communicates unexpected increases or decreases in product demand and inventory to purchasing or management.

Language Proficiencies:

• Proficient conversational English skills.
• Ability to read and write in English, as necessitated for data entry, order placement, reports, or related activities.
• Conversational fluency in Spanish.

Education and Experience

Required:

• High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.

Preferred:

• 2 years experience as a Sales and Service Associate in the HVAC/R or similar industry.