Senior iOS Engineer

Build the technology that makes expertise scalable.

We're not here to make incremental improvements. We're transforming how industrial teams manage critical infrastructure worldwide by cloning the decision-making of their best people.

We're a seed-stage company (growing fast) backed by leading climate and infrastructure investors.

You’ll love Cloneable if you:

• Want to be the expert voice for an industry
• Enjoy building tools that solve real problems
• Prefer a role where you're both customer-facing and building things
• Want to shape product direction with your domain expertise
• Want meaningful equity and influence at a seed-stage company

Location:

Raleigh-Durham area

This is Cloneable's first dedicated Customer Success hire. You'll build the function from the ground up, establishing the processes, playbooks, and relationships that define how our customers experience the product after the contract is signed. You'll own a mixed portfolio of SMB and enterprise accounts across the fiber, broadband, and power engineering sectors, and you'll be the primary reason customers get real operational value out of what we build.

This role is not responsible for renewals or sales activity. Your job is customer outcomes: adoption, value realization, and retention driven by results, not contract management.

We expect you to use AI tools across everything you do, from drafting communications to analyzing usage data, building automations, and designing customer workflows. This isn’t optional or aspirational. It’s how we operate.

Own the Customer Journey

• Lead onboarding for new customers, getting field crews and back‑office teams up and running quickly and confidently
• Build and execute success plans tailored to each customer's operational goals and environment
• Serve as the primary point of contact across your account portfolio, the person customers call when something matters
• Conduct regular business reviews that connect product usage to measurable operational outcomes
• Use AI tools to synthesize account health data, draft business review materials, and surface insights faster than any manual process could

Drive Adoption and Value

• Monitor usage patterns across accounts and proactively address gaps before they become churn risks
• Develop training programs and enablement materials that help customers get the most out of Utility Scout and Cloneable Agent
• Translate customer workflows and pain points into clear feedback for the product and engineering teams
• Build scalable CS processes and playbooks that work across both SMB and enterprise accounts. You’re designing the system, not inheriting one
• Identify opportunities to embed AI‑driven workflows into customer operations, helping them get compounding efficiency gains beyond the core product

Be the Voice of the Customer Internally

• Advocate for customer needs across product, engineering, and leadership
• Document and quantify value delivered: outcomes, efficiency gains, and ROI that customers can take to their own leadership
• Help the founding team understand what’s working in the field and what isn’t

Required

• 5+ years in Customer Success, Technical Account Management, or a similar post‑sale customer‑facing role at a B2B SaaS company
• Experience building or significantly scaling a CS function. You’ve had to create structure where none existed
• Strong systems and process instincts: you build playbooks, not just relationships
• Technical fluency: comfortable with APIs, integrations, and software workflows, and able to speak credibly with both operators in the field and engineers on a product team
• Active daily user of AI tools (Claude, ChatGPT, Cursor, or similar). You use them to write, analyze, automate, and problem‑solve, not just to experiment
• Data‑driven: digging into customer use, market trends, and regulatory drivers to identify opportunities to scale customers
• Demonstrated ability to use AI to drive process improvements: automated reporting, smarter customer communications, faster synthesis of usage data
• Excellent communicator across organizational levels: crisp recaps, useful QBRs, clean escalation notes,…