Receptionist, Sales

The Receptionist / Showroom Support team member is the face of our showroom and plays a vital role in creating an exceptional customer experience. This position is responsible for welcoming customers, managing front desk operations, supporting the sales team, and ensuring the showroom remains organized, clean, and inviting. The ideal candidate is friendly, organized, detail-oriented, and enjoys interacting with customers in a fast-paced environment.

• Answer incoming phone calls professionally and direct calls to the appropriate team member.
• Welcome every customer as they enter the showroom with a friendly and professional attitude.
• Offer hospitality by providing water, coffee, or other refreshments to showroom guests.
• Assist walk-in customers by gathering information and connecting them with the appropriate sales representative.
• Schedule showroom appointments for customers and sales staff.
• Encourage satisfied customers to leave Google reviews to help grow our online presence.

• Maintain a clean, organized, and welcoming showroom throughout the day.
• Restock displays, organize sample areas, and ensure products are presented professionally.
• Label tile and flooring samples accurately.
• Process and track customer sample checkouts to ensure samples are returned or accounted for.
• Monitor appointment counts and assist with maintaining an efficient showroom schedule.

• Assist the Showroom Coordinator with daily operational tasks and special projects.
• Provide administrative support to the sales team as needed.
• Help maintain customer records and showroom documentation.
• Perform general office duties such as filing, organizing, and light administrative work.

• Excellent customer service and communication skills.
• Friendly, outgoing, and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm in a busy environment.
• Comfortable using computers, scheduling software, and Microsoft Office.
• Reliable, punctual, and self-motivated.
• Previous receptionist, retail, or customer service experience is preferred but not required.

A successful Receptionist / Showroom Support team member creates a welcoming first impression for every customer, keeps the showroom running smoothly, supports the sales staff, and helps maintain a clean, organized, and enjoyable shopping experience. They are proactive, dependable, and take pride in representing the company with professionalism and hospitality.

This version positions the role as much more than a traditional receptionist—it highlights that they're the first impression of the company and an integral part of the showroom experience. It also leaves room for growth into a Showroom Coordinator or sales support role as they gain experience.

Hours of Operation:
Monday - Friday, 830am - 5pm with a 30-minute lunch break

Compensation: $16.00 / hour + bonus opportunities

Benefits:
Health Insurance, 401k (plus company matching), PTO and holidays

Byrd Tile Distributors is a locally owned and operated full-line tile distributor offering one of the largest and most comprehensive selections of tile, stone, and glass in North Carolina. Since 1975, the company has served homeowners, builders, remodelers, and design firms with high-quality products and knowledgeable support. With three locations in Raleigh, Wake Forest, and Winterville, NC, Byrd Tile Distributors provides solutions for both new construction and renovation projects.

Team members join a stable, long-established business that values customer service and long-term relationships. The company focuses on helping customers create functional, stylish spaces with the right materials and design guidance.