Design + Sales Specialist

Description

Department: Design + Sales

Classification: Exempt

Reports To: Senior Design & Sales Manager

Supervises: No

Work Location: On-site — Raleigh, NC

In-Office Requirement: Two days per week minimum after training

The Design + Sales Specialist at Custom Patch Hats creates custom product designs and owns the client relationship from first quote through close. This is not a back-of-house design role. You are also the salesperson. You create the mockup, deliver the quote, manage revisions, follow up, and close the deal, all while maintaining the quality and craftsmanship CPH is known for.

On a typical day, you will manage 30 to 75+ active client projects simultaneously, create 5 to 10 custom mockups and quotes, communicate with clients via email about designs, pricing, revisions, timelines, and coordinate with production to ensure accuracy. You will work primarily through email in a fast-paced, high-volume environment where your ability to stay organized, move quickly, and build client trust directly determines your success.

This role is ideal for someone who loves design, thrives on variety and volume, and gets satisfaction from turning a client’s idea into a finished product they’re proud of.

Design & Creative Development

• Create custom hat, apparel, and product mockups from client artwork and design requests
• Translate client ideas into production-ready designs using Adobe Illustrator and Photoshop
• Prepare and revise artwork to meet production specifications and CPH quality standards
• Recommend design approaches that work best for specific patch types, materials, and production methods

Client Engagement & Sales Execution

• Serve as the primary point of contact for assigned clients throughout the full sales cycle
• Deliver quotes and mockups with clear pricing, options, and next steps
• Follow up consistently with prospects and manage your pipeline to maximize conversion
• Identify opportunities to expand client orders, including apparel and additional product lines
• Build and maintain long-term client relationships that drive repeat business
• Report sales numbers on a weekly basis and maintain accountability for your individual results

Pipeline & Workload Management

• Manage a personal pipeline of 30 to 75+ active opportunities at any given time
• Prioritize daily work across new leads, returning clients, active revisions, and follow-ups
• Maintain organized records of all client communications, artwork, and order details in the CRM
• Make smart daily decisions about where to invest your time for the highest return

Cross-Team Collaboration

• Coordinate with Production to ensure design accuracy and manufacturability
• Communicate clearly with internal teams on specifications, timelines, and revisions
• Partner with the Lead Coordinator on lead intake and assignment

In the first 30 days, you are completing quotes independently, learning which designs work for which patch types, and building comfort with the CRM and internal workflows.

In the first 60 days, you are managing your full pipeline with minimal supervision, getting consistent client responses, and contributing to team revenue goals.

In the first 90 days, you are producing at the pace and quality level of an established designer, building repeat client relationships, and advancing toward the next tier in the compensation structure.

Beyond design skill, the designers who succeed at CPH share four attributes:

Productive Pace

You are naturally wired to keep things moving. You are comfortable producing 5 to 10+ quality quotes per day without sacrificing accuracy, and you measure your own success partly by how

much work gets out the door. Volume is part of the job, and you find a rhythm in it rather than getting overwhelmed by it.

Product Curiosity

You are the kind of person who learns by doing and pays attention to what works. Over time, you build deep knowledge of which designs work for which patch types, which materials hold up, and which recommendations earn client trust. This knowledge is the #1 differentiator between good designers and great ones here, and it only comes from caring enough to learn from every order.

Self-Dir…