Store Sales Associate

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Full Time Raleigh, Raleigh, NC, US

8 days ago Requisition

Why ACR Supply? ACR Supply is a family owned HVACR company known for incredible customer service and quality products. We are humbled to be recognized as a 2018, 2021, 2022, 2023, 2024, and 2025 Best Christian Places to Work awardee. We have worked diligently to create a work environment where our team members get up every morning and truly want to come to work.

At ACR Supply, we believe in serving with excellence, and our Store Sales Associates are at the heart of that mission. If you’re looking for a role where your daily work has a direct impact on businesses, families, and entire communities, we’d love to have you on our team.

What You’ll Do: As a Store Sales Associate, you’ll create exceptional experiences for walk-in customers, phone-in contractors, and internal teammates. You’ll guide contractors to the right solutions, process orders quickly and accurately, and keep our store running smoothly and efficiently. It is expected that the Store Sales Associate will work a minimum of 40 hours per week in accordance with the standard company operating hours of 7:00am – 4:30pm, Monday – Friday.

Occasional evening and weekend work may be required based on business needs.

Key Responsibilities:

• Greet customers with a positive, helpful attitude and a servant's heart in the store and over the phone
• Accurately process, invoice, and quote customer orders, changes, and returns according to ACR policies and procedures
• Assist contractors with product selection and technical questions
• Keep shelves stocked, organized, and clean for easy product access
• Collaborate with teammates to solve customer problems quickly
• Learn and grow HVAC product knowledge to better serve our customers
• Call manufacturers for product availability and place special orders with manufacturers.
• Open and close the store as assigned.
• Drive sales by promoting new products, special deals, and innovative solutions.

How You’ll Make an Impact

• Help HVAC contractors stay on schedule and reduce callbacks
• Support field technicians by making sure they get the right parts—fast
• Contribute to a positive in-store experience that keeps customers loyal
• Build trust with contractors who count on ACR for expert support
• Reinforce a culture of excellence and service in every interaction

What You’ll Bring:

• High school diploma or GED
• 1 year paid experience in a customer service role
• 3 years working in the HVAC industry (preferred)
• 3 years warehouse experience (preferred)
• 3 years inventory/ERP experience (preferred)
• Knowledge of the HVAC industry products and practices
• Ability to multitask in a fast-paced environment
• Positive team-oriented mindset with a commitment to excellence
• Demonstrated ability to learn and use new technology
• Excellent customer service and communication skills
• Strong Critical Thinking skills and problem solving ability
• Excellent organizing, planning, and prioritization skills
• Strong active listening and social perceptiveness
• Current and Valid Driver’s License with at least one year of driving experience
• Meet physical demands:
  The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to use hands and fingers handle or feel; reach with hands and arms; and talk or hear. The team member frequently is required to stand;
  
  walk; and stoop, kneel, crouch or crawl. The team member is occasionally required to sit and climb or balance. The team member must…