Senior Account Manager - eComm Brands

Klickly is a fast-growing, award-winning startup revolutionizing eCommerce. Based in Silicon Beach in Santa Monica, California, Klickly has created a full-funnel consumer data and commerce platform built to power customer acquisition for leading consumer brands. Named by USA Today as one of the “Best 25 Companies in LA,” Klickly is committed to helping team members reach new heights. Here, you will achieve the extraordinary.

Join us.

Klickly is seeking an intelligent, organized, charismatic, and highly motivated Senior Account Manager to own and grow relationships with a portfolio of strategic brand partners. This role is responsible for the full post-sale client experience, from onboarding and launch through performance optimization, retention, renewal, and expansion.

The ideal candidate combines strong relationship management with analytical and commercial judgment, can translate performance data into clear recommendations, and thrives in a fast-paced startup environment. This person will serve as the connective tissue between clients and Klickly’s internal teams while helping shape scalable account management processes. Five to seven years of relevant experience is desired. Passion for startups is a must.

• Own a portfolio of strategic client accounts and serve as the primary point of contact, building trusted relationships with day-to-day stakeholders, senior leaders, and executive decision-makers.
• Lead clients through onboarding, implementation, launch, and ongoing account planning, setting clear expectations, timelines, goals, and measures of success.
• Drive retention, renewals, and account growth by understanding each client’s business objectives, identifying expansion opportunities, and clearly demonstrating Klickly’s value and ROI.
• Monitor campaign and account performance, analyze trends, and translate data into proactive, actionable recommendations that improve outcomes for clients and the business.
• Lead regular client communications, performance reviews, and strategic business reviews, delivering polished presentations and guiding productive conversations with multiple stakeholders.
• Partner closely with Sales, Ad Operations, Product, Engineering, Finance, and other internal teams to resolve issues, coordinate deliverables, and ensure a seamless client experience.
• Identify risks early, create clear action plans, and manage escalations with urgency, sound judgment, and strong internal and external communication.
• Maintain accurate and current client records, account plans, opportunities, activity, and forecasts in Hub Spot, enabling efficient workflows and reliable reporting.
• Track account health, revenue, retention, and expansion metrics; provide regular reporting and insights to senior management; and recommend adjustments based on performance.
• Improve and document scalable account management processes, including onboarding, reporting, client communications, renewal planning, and workflow automation.
• Develop deep expertise in Klickly’s platform and the broader eCommerce, consumer data, and digital advertising landscape to act as a credible strategic advisor to clients.

• Five to seven years of experience in Account Management, Customer Success, Client Services, or consultative sales within eCommerce, online marketing, display advertising, affiliate marketing, or social marketing.
• Experience managing and growing a portfolio of eCommerce merchants or strategic brand accounts.
• Demonstrated success retaining clients, expanding account revenue, and managing renewals or other commercially meaningful client outcomes.
• Experience building relationships with C-level executives and navigating multiple decision-makers and…