Account Liaison

Bring more to life.  

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Integrated DNA Technologies (IDT), one of    Danaher's  ()    15+ operating companies, our work saves lives-and   we're   all united by a shared commitment to innovate for tangible impact.    

You'll   thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on   a strong foundation   of innovation,   expertise , and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more.

At IDT,   you'll   be part of a culture rooted in continuous learning and improvement-where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all.

Learn about the    Danaher Business System  ()    which makes everything possible.

The Account Liaison is responsible for managing key customer accounts, guiding order fulfillment, providing proactive support, and helping drive continuous improvement-all within a collaborative, mission-driven culture backed by Danaher. If you're a strong communicator who enjoys balancing customer advocacy with operational excellence, we'd love to have you help accelerate the pace of life-changing science.

This position reports to the Manager, Account Services and is part of the    Customer Care Department    and located in either   the    Coralville, Iowa    or  Raleigh, North Carolina     and will be an on-site role .

In this role, you will have the opportunity to:

+ Build and   maintain   rapport with assigned accounts by providing   timely   and   accurate   customer service that addresses all order management   needs   

+ Gather and verify customer requirements to   determine   the corresponding product offering   required   for quote and order processing 

+ Use IDT systems and tools to create   accurate   quotation offers and sales order records; collate information from multiple IDT applications and knowledge resources to provide informed order status updates 

+ Ensure order acceptance and fulfillment processes adhere to terms outlined in commercial agreement. Monitor that all customer obligations are met for minimum purchase commitments or minimum revenue requirements to ensure as needed 

+ Plan and/or   facilitate   conference calls for assigned accounts to support recurring business needs.     

The essential requirements of the job include:  

+ Bachelor's degree with 2+ years previous experience in a Customer Relationship Management role OR Associate's degree with at least 3 years of Danaher experience AND Customer Relationship Management experience

+ Experience identifying processes in need of optimization and suggesting solutions for continuous improvement

+ Critical thinking skills and ability to manage multiple priorities while communicating with both internal and external stakeholders and customers

+ Strong oral and written communication skills

It would be a plus if you also possess previous experience in:

+ Salesforce (or similar CRM) experience

+ Facilitating calls / taking cold calls

+ Scientific background

IDT ,   a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time…