Onboarding Specialist

Department: Sales

Employment Type: Full Time

Location: US-North Carolina-Raleigh

As an Onboarding Specialist
, you will build doctor confidence and accelerate revenue using comprehensive Invisalign/iTero sales strategies. This role involves providing consultative, customized training, acting as a direct point of contact for new customers, and coordinating cross-functional efforts to drive growth and ensure an excellent customer experience within an assigned territory.

• Lead Generation & Sales: Generate leads, conduct virtual demos, develop sales opportunities by researching potential accounts, and execute Align's sales strategy from the Raleigh, NC corporate office.
• Customer Relations: Handle inquiries promptly, build positive relationships with staff and doctors, and partner with internal resources like field sales to optimize the customer experience.
• Support & Compliance: Assess account capabilities to recommend training, provide clinical support by reviewing patient data, and comply strictly with HIPAA, GDPR, and other privacy regulations.
• Performance: Meet KPIs, assigned quotas, and company goals through proactive teamwork.

• Education & Experience: College degree preferred and/or equivalent experience, plus 2+ years of inside sales or relevant experience with a proven track record.
• Skills: Excellent communication, strong business acumen, problem-solving, and multi-tasking capabilities.
• Technical Aptitude: Ability to learn complex technical/orthodontic product knowledge, with proficiency in Microsoft Office and Salesforce preferred.

• Must be able to work assigned shifts in the Raleigh, NC office
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If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.

For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.

Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.

We are pleased to provide a general description of the benefits Align offers to full-time employees in this position.

Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees:

• Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
• Back-up Child/Elder Care and access to a caregiving concierge
• Family Forming Benefits
  - Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans
• Breast Milk Delivery and Lactation Support Services
• Employee Assistance Program
• Hinge Health Virtual Physical Therapy
  - Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan

Employee benefits. Align offers its employees:

• Short-term and long-term disability insurance in accordance with those plans.
• Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
• Flexible Spending Accounts– Employees may be eligible to participate…