Front Desk Agent; Overnight - Overnight Concierge

Front Desk Agent (Overnight) - Overnight Concierge

Raleigh, United States | Posted on 04/18/2026

Stratton Amenities is seeking a dependable and detail-oriented Overnight Concierge to support a luxury residential community. This role is responsible for maintaining a secure, professional lobby presence while managing front desk operations during overnight hours.

Key Responsibilities

• Maintain a secure and attentive lobby presence throughout the shift
• Monitor building access, verify guests, and enforce all entry protocols
• Conduct routine property checks in accordance with site procedures
• Answer and route phone calls, assist residents with overnight requests
• Manage packages, deliveries, and key control as applicable
• Document incidents, unusual activity, and complete accurate shift reports
• Ensure the front desk and lobby remain clean, organized, and presentable
• Escalate emergencies or issues to management or appropriate authorities

Qualifications

• Prior concierge, front desk, hospitality, or security experience preferred
• Strong judgment and ability to remain alert and engaged overnight
• Professional communication and demeanor
• Reliable, punctual, and able to work independently
• Comfortable handling extended quiet periods without loss of focus
• Basic computer skills and ability to learn property systems

Requirements

• Must be available for overnight shifts
• Must be able to stay awake, alert, and responsive throughout the shift
• Must pass a background check

Compensation

• Competitive hourly rate based on experience

Stratton Amenities is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics.