Highway Patrol Telecommunicator in Training

Agency

NC State Highway Patrol

NC State Highway Patrol

Highway Patrol Telecommunicator (S)

NC05

The North Carolina State Highway Patrol’s primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas.

Telecommunicators serve as the critical link between the public and first responders by receiving, prioritizing, and accurately relaying information to ensure timely and effective response to incidents impacting public and officer safety. This position performs fast‑paced, high‑responsibility work coordinating emergency and non‑emergency response efforts.

• Assess and coordinate emergency and non‑emergency response activities by evaluating reported situations, determining necessary response actions, and deploying appropriate resources
• Support critical operations involving officer safety, SHP Aviation Mission emergencies, severe weather events, rescue operations, transportation of nuclear fuel, fixed nuclear facility incidents, terrorist threats, and homeland security‑related situations
• Receive, solicit, process, and prioritize information from multiple sources—including the public, law enforcement, and state and federal agencies—to manage emergency and non‑emergency communications
• Identify and evaluate potential risks to responding law enforcement units using effective listening skills and public safety systems such as the Criminal Intelligence Information System (CIIS)
• Operate a variety of communication and technology systems, including Computer-Aided Dispatch (CAD), TTY/TTD systems, Microsoft Office Suite, Internet and Intranet applications, Omnixx, and mapping programs
• Communicate effectively using law enforcement radio codes (e.g., 10-codes) to ensure the secure and accurate exchange of sensitive information over publicly accessible radio channels
• Handle specialized communication systems, including dedicated circuits for North Carolina’s three fixed nuclear power plants and telephone systems for AMBER Alerts, SILVER Alerts, and the Center for Missing Children
• Access and disseminate law enforcement data through CIIS, including criminal history, driver and vehicle records, and terrorist or gang‑related intelligence, supporting information exchange at the state, national, and international levels
• Serve as a key liaison between the public, the organization, and allied government agencies, providing professional and effective customer service that directly impacts public perception and trust
• Maintain cooperative and effective communication with local, state, and federal partners to support coordinated emergency response and public safety operations

Minimum Education and Experience

• High school diploma or General Educational Development (GED) diploma
• Ability to type and work efficiently under pressure
• OR an equivalent combination of education and experience

Necessary Special Qualifications

• Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment

Position has a rotating shift schedule including days, nights, weekends, and holidays.

Salary Range: $33,902 - $59,327 Salary Grade: NC05

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.