North Beckley Plaza Monitor-WV Parkways Authority-Raleigh Co

North Beckley Plaza Monitor

Location of Position:
North Beckley Toll Plaza

Starting Pay: $17.48/hr.

Essential Functions of the Job:

• Directly responsible to the Plaza Supervisor, resolving plaza/patron concerns, making decisions in accordance with policies and procedures established by the Parkways Authority.
• Accurate preparation of any required daily records.
• Making sure the collections of all lane monies are logged/secured, and all North Beckley funds/safes are always secured.
• Maintain a smooth and safe traffic flow.
• Maintain supply inventories and distributions records.
• Make daily lane inspections.
• Implementation of the monthly Safety Training Program to Custodian staff.
• Periodic inspection of toll facilities and equipment.
• Assist with reasonable custodial duties when custodian is not present.
• Handle snow and ice control when custodian is not present.
• Support, follow and promote requirements on plaza hours/coverage, occupational injuries, monthly safety meeting, customer complaints, all other Parkway/North Beckley programs.
• Maintain and present a good example during any customer service issue or complaint.
• Assist approved personnel entering the building and always maintain security of building.
• Follow Parkways standard operating procedures during any vehicle/patron lane incidents and document any facility issues for Plaza Supervisor. In more severe incidents, contact Supervisor and Director by public service.
  
  Note:
  
  Always contact 911 and then Control as your first contacts during emergency situations.
• Stay alert to the intercom system to notify patrons in a timely manner of the proper lane procedures to follow when processing through the lanes.
• Always maintain professional customer service.
• Other duties as assigned.

Minimum Qualifications:

• HS Diploma or GED required.
• Must be able to pass background check.
• Must have valid Driver's License.
• One year experience required as a permanent toll collector (part time or full time).