Director of Public Safety and Security

The Raleigh Convention and Performing Arts Center (RCPAC) is seeking an experienced Director of Public Safety & Security
. This employee is responsible for developing and managing comprehensive safety and security operations across the Raleigh Convention Center (RCC), Red Hat Amphitheater (RHA), and the Martin Marietta Center for the Performing Arts (MMCPA). This role oversees the direction, coordination, and evaluation of the Security Program, including related training initiatives, and administers contracts with third-party security providers. Additionally, the Director provides daily supervision, coaching, and professional development to two full-time Security Supervisors and one full-time Dock Marshal.

About You:
The ideal candidate has demonstrated experience and success in developing and implementing security protocols in large scale venues. The selected candidate understands and values the team and possesses strong interpersonal skills, with an emphasis on communication skills. They also must balance ensuring a positive customer experience with the security requirements of the venues. Key elements of this role include implementing security improvements to the venues, fostering existing and establishing new community partnerships, and developing and implementation of security policies and procedures.

The Director of Public Safety and Security must demonstrate superior competencies with planning and coordinating day to day security operations, assuring the safe coordination of programs and events and conducting pre- and post-event safety reviews.

About Us:
RCPAC has an amazing team of people who operate four unique venues known as The Complex – Raleigh Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our venues are a welcoming crossroads for visitors from near and far, a gathering place for community activities, a significant economic engine, and an important tool for building positive brand awareness for the City of Raleigh.

Our department thrives on vision, focus, flexibility, and commitment to operational excellence. As part of the city, we’ve made it our mission to elevate the city’s reputation, set the standard for best practices, and raise awareness of Raleigh as a cultural and economic destination. Our ability to meet this demand speaks volumes about our team’s commitment to ongoing quality and exceptional hospitality.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Oversees all aspects of The Complex’s Public Safety and Security program for three downtown venues and all events hosted by The Complex
• Supervises and evaluates assigned employees and makes decisions about hiring, discipline and/or termination of employees; prioritizes and assigns work; develops and oversees employee work schedules
• Develops, implements and maintains the security management program to: increase service delivery of secure facilities; reduce, mitigate and eliminate hazards; provide accurate and thorough reporting of guest services and internal security-related incidents
• Develops and conducts consistent security training throughout the year
• Responsible for developing and maintaining an overall security access program, including electronic security technologies, as well as locking hardware and key deployment. Develops access programs around vendors and clients to ensure ease of access for those required and limiting access to others
• Works in conjunction with the venue leadership team in strategizing focus and initiatives for the betterment of the whole organization and, specifically, to enhance safety and security
• Develops and submits an annual budget for the Security Division to meet needs of the security program
• Takes initiative in seeking out new technologies that will keep areas of oversight progressively moving forward in an industry leadership role
• Actively engaged with IAVM, ESCA and ASIS local security…