Maintenance Technician at Autumn Ridge Apartments New North Carolina - Raleigh

Maintenance Technician at Autumn Ridge Apartments About Cottonwood Residential

Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don't just manage communities - we elevate them.

The Maintenance Technician II is an intermediate-level maintenance professional responsible for performing a wide range of repairs and preventative maintenance tasks across the community. This role plays a critical part in maintaining the quality, safety, and functionality of apartment homes and common areas while delivering a high level of service to residents.

Working closely with the Maintenance Supervisor, this position is ideal for a skilled technician who can independently diagnose and resolve maintenance issues while contributing to overall property performance and resident satisfaction.

• Complete service requests in occupied and vacant apartment homes, including plumbing, electrical, HVAC, appliance, and carpentry repairs
• Diagnose and troubleshoot maintenance issues, determining appropriate solutions and escalating complex repairs when necessary
• Perform preventative maintenance on building systems, equipment, and apartment homes
• Service and maintain HVAC systems, including furnaces, air conditioners, heat pumps, and related components
• Repair and maintain residential appliances, plumbing systems, and electrical fixtures
• Assist with make-ready processes to ensure apartment homes are prepared for new residents

• Maintain the overall cleanliness and condition of the property, including grounds, common areas, and amenities
• Walk the community regularly to remove debris and ensure a clean, safe environment
• Use tools such as blowers and sweepers to maintain sidewalks, parking areas, and walkways
• Support pool and spa maintenance, including cleaning, inspections, and safety checks
• Complete assigned work orders accurately and document all completed tasks in property management systems
• Interact professionally and courteously with residents, vendors, and team members
• Respond to service requests in a timely and effective manner, ensuring a positive resident experience
• Communicate with the Maintenance Supervisor regarding work progress, challenges, and support needs
• Participate in team meetings, training sessions, and ongoing skill development

• Follow all company safety policies and procedures, including OSHA, Fair Housing, ADA, and HAZCOM standards
• Use appropriate safety equipment and follow proper handling procedures for tools and materials
• Maintain awareness of utility shut-offs, safety systems, and emergency procedures
• Ensure all work areas are clean, organized, and compliant with safety standards

• High school diploma or equivalent required
• Valid driver's license and reliable transportation required
• 2+ years of experience in multifamily property maintenance required
• EPA Certification (Type II or Universal) required
• Strong working knowledge of HVAC systems, plumbing, electrical, pool/spa maintenance, and appliance repair
• CPO is preferred
• Ability to diagnose and resolve maintenance issues independently
• Experience with preventative maintenance programs and property upkeep
• Strong problem-solving skills and attention to detail
• Professional attitude with a strong customer service mindset
• Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures
• Ability to communicate effectively with residents, vendors, and team members
• Ability to provide basic tools needed for maintenance work, including HVAC gauges if certified
• Availability to work standard community hours, including evenings and weekends
• Availability to participate in an on-call rotation and provide after-hours emergency services with the support of the Service Manager

• Regularly required to stand
• Ability to climb stairs, walk, and balance is frequently needed
• Sit, stoop, kneel, crouch, or crawl is frequently needed
• Push or pull to move equipment, appliances, open and close doors, etc.
Climb ladders to perform routine maintenance/repairs
• Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed
• Ability to taste or smell is frequently needed
• Reaching above the…