Sr Field Service Fire Technician - Raleigh, NC

Job Description

As a Sr Field Service Fire Technician here at Honeywell, you will have the opportunity to provide high-level technical support and service to our customers, ensuring the optimal performance of Honeywell fire alarm and life safety systems. You will troubleshoot and resolve complex technical issues, perform inspections, testing, maintenance, repairs, and commissioning, and provide technical guidance to customers and junior technicians.

Your expertise and dedication will drive customer satisfaction, system reliability, and compliance with applicable fire and life safety codes.

You will report directly to our Field Service Supervisor, and you’ll work out of our Raleigh, NC location on a Hybrid work schedule, performing fire alarm inspections, testing, troubleshooting, maintenance, commissioning, and service activities at customer locations throughout the area.

In this role, you will impact customer safety, satisfaction, and operational efficiency by providing high-quality technical service and support while ensuring fire alarm and life safety systems operate reliably and meet applicable codes and standards.

• Participate in Field Service team activities to ensure efficient and effective service delivery.
• Perform periodic inspections, testing, maintenance, troubleshooting, and repair of fire alarm and life safety systems at customer sites.
• Troubleshoot and resolve faults involving fire alarm control panels, initiating devices, notification appliances, power supplies, batteries, modules, relays, and communication systems.
• Perform point-to-point testing, device verification, system functional testing, alarm verification, and system restoration following service activities.
• Install, program, configure, commission, and service addressable and conventional fire alarm systems.
• Diagnose system wiring and communication issues, including shorts, opens, ground faults, device failures, and communication/network issues.
• Interpret fire alarm drawings, wiring diagrams, riser diagrams, sequence of operations, and system documentation to identify and resolve field issues.
• Apply knowledge of NFPA 72, NFPA 70, local fire codes, and applicable AHJ requirements to ensure system compliance.
• Support fire alarm system upgrades, replacements, modifications, and new installations.
• Maintain detailed records of inspections, tests, configurations, deficiencies, repairs, and service actions.
• Communicate system deficiencies and recommended corrective actions to customers and internal teams.
• Comply with all Honeywell safety, HSE, quality, customer-site, and documentation requirements.
• Provide technical guidance and support to less experienced technicians when needed.
• Travel throughout the Raleigh, NC area and surrounding customer locations as required.

• High School diploma or GED.
• Minimum of 1-2 years of proven experience as a Fire Alarm/Fire Protection Field Service Technician.
• NICET Level I certification in Fire Alarm Systems OR willingness to obtain NICET Level I certification within 90 days of employment.
• Strong hands‑on experience with fire alarm systems, including control panels, initiating devices, notification appliances, power supplies, batteries, modules, relays, and system communications.
• Experience performing fire alarm inspection, testing, troubleshooting, maintenance, commissioning, and system repairs.
• Knowledge of NFPA 72, NFPA 70, applicable fire codes, and AHJ requirements.
• Ability to read and interpret fire alarm drawings, wiring diagrams, riser diagrams, and sequences of operation.
• Experience troubleshooting addressable and conventional fire alarm systems.
• Valid Driver’s License required to travel to customer locations.
• Good communication and interpersonal skills to effectively interact with customers, AHJs, contractors, and internal teams.
• Must be able to successfully complete a pre‑employment drug screening and background check, in accordance with company policy and applicable laws.

• Experience with Honeywell, Notifier, Gamewell-FCI, Silent Knight, Fire‑Lite, Siemens, Simplex, or other major fire alarm platforms.
• Experience with programming, downloading, configuration,…