Senior Service Technician Specialist

The Senior Service Tech
nician Specialist
, Level 4 is an assistant to the supervisor. Supports the Service Manager in scheduling, prioritizing, and overseeing service requests, preventative maintenance, make-ready execution, training, and overall community maintenance readiness.

• Assist the Service Manager in scheduling and supervising maintenance activity
• Monitor work orders and prioritize emergencies
• Diagnosing and resolving advanced issues that lower-tier technicians cannot (e.g., major HVAC, advanced electrical, or boiler issues
• Leading or training lower-level technicians on company procedures
• Perform preventive maintenance and repairs
• Perform safety and quality inspections
• Walk vacant units after move-out and coordinate make-ready needs
• Communicate with vendors and monitor completion of repair/replacement work
• Maintain records of service requests, preventive maintenance, and unit turns
• Assist Service Manager in overseeing large capital projects or coordinating with outside vendors
• Support inventory control and community appearance standards
• Follow company safety procedures and appearance standards
• General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.
• Acts as team lead in Service Manager’s absence

• Considerable experience (3–5+ years), advanced technical knowledge, and strong troubleshooting skills
• EPA certification Type I, II, or Universal required; CPO preferred in some portfolios
• Ability to troubleshoot HVAC, plumbing, electrical, appliances, and related systems

• High school diploma; trade school or some college
• CAMT certification
• Multifamily assistant supervisor experience
• Strong recordkeeping and team support skills
• Bilingual communication ability where useful for the properties

• Mentor and train Level 1, 2, and 3 Technicians on technical skills, company procedures, and professional development — actively fostering skill growth and career path readiness
• Communicate with vendors and contractors regarding repair scope, scheduling, quality expectations, and completion timelines
• Coordinate closely with the Service Manager on daily priorities, work order status, unit turn timelines, and property condition updates
• Provide clear, professional communication with residents and team members regarding maintenance activities, expected timelines, and emergency procedures
• Collaborate with leasing and office teams on make-ready progress, move-in readiness, and community appearance standards
• Assist the Service Manager in preparing written reports on maintenance performance, inventory needs, vendor activity, and overall property condition, ensuring SM sign-off before distribution

• Advanced proficiency in property management and work order platforms (e.g., Yardi, Smart Rent) for tracking service requests, preventive maintenance completion, inventory levels and to generate reports
• Proficiency with HVAC diagnostic tools, pressure gauges, refrigerant charging equipment, and advanced troubleshooting instruments
• Competency with digital tools for reading schematics, blueprints, and building system diagrams
• Basic proficiency in scheduling, inventory management, and vendor coordination tools to support the Service Manager in daily operations

• Frequent bending, lifting, walking, standing, and outdoor work
• Emergency/weekend support is required
• Ability to lift 50 lbs

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.

We are dedicated to fostering an inclusive workplace where everyone feels valued. Beyond recruitment,…