Field Service Technician Job Raleigh area,North Carolina USA,Trades / Skilled Labor

Cross Company Technician Position

At Cross Company, we don't just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world's manufacturers moving.

We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you're an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Technician benefits:

company vehicle / gas card
monthly technician bonus plan
medical benefits after 30 days of employment
401K
ESOP - employee stock ownership plan
3 weeks of PTO

Job Summary:

Scale Service Techs Level I work mostly on their own in the field to calibrate and/or repair customer's industrial scales. Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team. Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer.

They work some overtime and weekend hours.

Essential Functions:

Maintenance, calibration and/or repair of Industrial Scales
Respond to Call Service (Emergency) to fix and repair Customer's Scales – calls could be during or after working hours. Must be willing to work some overtime and weekend hours – may also include some overnight travel.
Consistently maintain good work attendance and productive work ethic.

Minimum Requirements / Qualifications:

Strong mechanical, electronic and/or technical background in industrial environment

Valid driver's license and clean driving history required

Class B CDL license a plus

Welding and/or Concrete knowledge is a plus

Strong interpersonal and customer service skills

2 Year Technical Degree preferred but not required

Military service or calibration experience a plus

Computer literate

Performance driven and customer focused

Local travel, occasional overnights required

Core Competencies:

Commitment to Excellence - Check your work

Customer Relationship Management - communicate with customers to deliver better service

Methodical Approach - troubleshooting

Team Building

Physical Demands of the Position:

Stands greater than four hours at a time
Stoops and bends below knee level 8 – 10 times an hour
Lifts and carries less than 100 pounds repetitively
Climbs stairs more than four times in an eight hour shift
Pushes / pulls objects greater than 25 pounds
Reaches out;
Reaches overhead
Repetitively uses feet to walk and to drive
Repetitively uses hands
Grips with hands