Technical Field Engineer

Role Description

As our Technical Field Engineer, you will work across field deployments, installation quality assurance, equipment provisioning, and technical troubleshooting.

Your mission is to make sure what gets designed and shipped actually works in the real world.

You will support new installations remotely and on-site, validate the quality of work completed by installers and partners, troubleshoot deployment issues, provision and prepare equipment in the warehouse, and help bring customer systems online with Motion.cloud.

This is a hands‑on technical role. You may spend one day configuring and testing gateways, routers, sensors, and other equipment in our warehouse, the next reviewing installation photos and commissioning data, and the next traveling to a customer site to troubleshoot a deployment that is not behaving as expected.

You will work closely with Network Engineering, Engineering, Project Management, Customer Success, installers, and customer teams to ensure that deployments meet Motion.cloud standards.

You are not expected to operate or maintain customer HVAC equipment. Instead, you will focus on the devices, connectivity, controls interfaces, and installation quality required to connect customer systems reliably to Motion.cloud.

• Technical Field
  
  Experience:
  
  Experience installing, commissioning, supporting, or troubleshooting technical systems in customer environments.

• Hands‑On Troubleshooting: Comfortable diagnosing problems involving hardware, wiring, power, connectivity, configuration, or communications.

• Installation Quality: Ability to inspect completed work and identify improper installation, configuration errors, poor workmanship, or deviations from design.

• Technical Drawings: Comfortable reading installation drawings, wiring diagrams, network diagrams, equipment schedules, and technical documentation.

• Field Tools: Comfortable using basic electrical and networking diagnostic tools as required during deployment and troubleshooting.

• Networking Fundamentals: Working knowledge of Ethernet, IP addressing, DHCP, DNS, Wi‑Fi, cellular connectivity, and basic network troubleshooting.

• Connected Hardware: Experience working with gateways, routers, sensors, controllers, antennas, or other connected devices.

• Cellular Connectivity: Familiarity with cellular routers, SIMs, antennas, signal strength, and common LTE/5G connectivity issues.

• Wireless Systems: Basic understanding of RF concepts including signal strength, interference, coverage, antenna placement, and building attenuation.

• IoT Systems: Comfortable supporting distributed sensors and edge devices that communicate through gateways or network infrastructure.

• Equipment Configuration: Ability to configure, provision, test, label, and document technical equipment before deployment.

• Commissioning: Experience validating that installed equipment is online, communicating correctly, and meeting expected performance criteria.

• Documentation: Ability to maintain accurate installation records, commissioning results, equipment inventories, and field notes.

• Issue Escalation: Ability to clearly communicate technical findings and elevate problems with enough detail for Engineering or Network Engineering to act quickly.

• Deployment Support: Support customer installations remotely and on‑site as required.

• Installer Assistance: Provide technical guidance to installers and partners during deployment.

• Commissioning: Validate installed devices, gateways, networking equipment, and controls interfaces before project handoff.

• System Verification: Confirm equipment is powered,…