Service Technician

Who We AreBH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennia ls,” and “Best Workplaces for Diversity.”

Powered by innovation and a can-do attitude, BH improves daily, striving to construct asmarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We setour sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of wherewe’ve come and are ready to tackle what’s next. Come join us!

Position Summary:

The Service Technician I is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician I works on the Property Management team to trouble shoot, make proper repairs and provide excellent customer service for our customers in our Progress Residential single-family homes.

Essential Functions:

Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests

Ability to provide outstanding customer service and be an ideal representative of Progress Residential’s standards

Service Technicians will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)Maintain fleet vehicle and inventory within company guidelines

Diagnose and perform service or repairs as directed, involving the following daily:

Electrical and plumbing

Appliances

Water irrigation systems

Stairs, gates, fences, patios, railings

Tile, carpet, and flooring

Interior/exterior lights

Fireplaces, ceiling fans

Gas fixtures and appliances

Shutters, doors, cabinets, windows, and sliding glass doors

Door locks, mailboxes, and locks

Security systems

Leaks Walls Pool  areas, tile, hot tub/spa, pool furniture

Other Service areas as required.

Schedule and perform routine preventive service on residential properties

Report all major repairs and need requisitions prior to any expenditure of funds

Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition

Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace

Ensure all workplace safety standards and practices are upheld

Completes service requests in a professional timely manner

Maintains regular attendance and excellent punctuality

This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to Drivers of Progress Residential Fleet vehicles are expected to maintain a good driving record and drive in a safe manner at all times

Qualifications:

High school diploma or equivalent required

Must have a valid Driver’s License in the working state

Minimum of 1 years’ experience in general service or other service responsibilities.

Required equipment
- Employee must have their own basic tools required to perform ongoing service in a residential environment

Available for on-call service work Available to work both weekends and evenings

Previous experience in either the single-family or multi-family rental industry preferred

Must possess ability to work and cope well under pressure, meet multiple and sometimes…