Senior Member Services Representative

Senior Member Services Representative page is loaded## Senior Member Services Representative locations:
Laurinburgtime type:
Full time posted on:
Posted Todayjob requisition :
JR-14409
** If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
**** Purpose
* * The Senior Member Services Representative must possess broad knowledge of all branch operational procedures and tools obtained through their work experience as well as a comprehensive understanding of all MSR responsibilities. They assist in training other employees in all MSR duties and act as a mentor to less experienced staff.
** Enhanced Expectations and Responsibilities at this Position Level
**** Prepare, order, and verify cash delivery and shipments.
* Demonstrate the ability to resolve problems across all delivery channels and independently utilize critical thinking.
* Review and take appropriate action on various reports.
* Provide employee support in resolving member and procedural problems.
* Research and resolve member complaints.
* Assist in the supervision of the Member Services Representative area including ensuring credit union policy and regulatory compliance.
* Coordinate the daily balancing of the vault, automated teller machines, teller cash dispenser, coin sorter and mobile deposits at the direction of the Member Services Manager.
** Performance Expectations and Essential Responsibilities
**** Comply with all Credit Union policies and regulatory requirements.
* Ensure all member information remains confidential and members’ accounts are accessed for business purposes only.
* Follow all security and control procedures.
* Serve members by processing transactions in the appropriate system and balancing a cash drawer.
* Thorough understanding of SECU Check Acceptance Guidelines and Hold procedures.
* Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
* Operate a drive-through window as needed.
* Balance the vault, automated teller machines, teller cash dispenser, and coin sorter.
* Interact with other departments to facilitate member requests.
* Organize, file and scan documents daily.
* Proficiency in account maintenance and opening all account types for new members while following Member Identification Procedures.
* Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency.
* Maintain a current and comprehensive knowledge of credit union products and services.
* Knowledgeable in basic Financial Advisory and Real Estate Services and able to provide quality referrals.
* Establish and facilitate member safe deposit box access.
* Obtain and execute Notary Public services as requested by management.
* Engage with community as requested by management.
* Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
* Participate in additional training and continuing education.
* Regular attendance and punctuality are mandatory.
* Complete additional tasks assigned by management and other administrative duties as needed.
** Minimum Requirements
*** Must have high school diploma or GED equivalent. Preferred – Bachelor’s degree, or Certified Credit Union Executive Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
* Demonstrated ability to work independently and as part of a team.
* Excellent critical thinking and problem-solving skills.
* Effective listener and communicator.
* Effective with time management.
* Minimum of 4 years directly related experience strongly preferred.
* Consistently demonstrates SECU’s Core Values.
* Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment.
** Job Environment
** Office setting with physical proximity to other employees and members.  Some background noise from other employees, printers, telephone and coin machine.
** Physical Demands
** Must be able to comprehend and carry out job…