Case Manager

Resources for Seniors, Inc. is seeking candidates for a Case Manager in the Homecare department at the Main Office. The Case Manager, under the supervision of the Director, conducts support for the Medicaid Home Community-Base Services (HCBS), for a cost‑effective alternative to institutionalization for beneficiaries.

• Conducts telephone needs assessments for public and corporate callers at the time of initial contact with the agency;
• Conducts in‑home needs assessments for individuals who meet the established criteria for eligibility for Case Management services;
• Collects and records identifying beneficiary’s information and service data as required;
• Arranges for available human services as indicated and monitors the implementation and continuation of same;
• Performs all necessary monitoring activities to ascertain the delivery of planned services and their effectiveness within the service plan;
• Performs follow‑up activities to determine continuation of achieved results and determines remedial steps if required;
• Acts as an advocate for disabled and older adult throughout the service delivery system;
• Participates in regular staffing of caseload to review and assess beneficiaries progress;
• Provides support to caregivers through consultation, seminar presentations and support group facilitation as requested;
• Coordinates activities with other department and agency staff to ensure a cohesive system of service delivery;
• Maintains all records as per established funding source, agency and department procedures;
• Performs related duties as required, and other duties as requested.

The physical demands described here are representative of those that must be met by an employee, with or without reasonable accommodations, to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit for long periods of time; use hands to finger, handle or feel; and reach with hands and arms;
• This position requires the ability to occasionally lift office products, supplies, and move equipment up to 50 pounds.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• Knowledge of the aging process and the needs of disabled and older adults;
• Knowledge of the resources available to meet the needs and of the methods used to access, arrange and maintain the successful delivery of services;
• Demonstrate skill in problem assessment, person‑center goals, in service planning, monitoring and coordination and in conduction of initial, on‑going and follow‑up interviews;
• Demonstrate ability to work cooperatively with a variety of individuals and organizations; to work independently and meet deadlines and coordinate numerous projects;
• Supports the Mission, Value and Vision of RESOURCES FOR SENIORS;
• Adhere to all policies and procedures as defined by RESOURCES FOR SENIORS;
• Maintain confidentiality at all times according to agency’s policy and procedures and HIPAA requirements;
• Maintain organized documentation of work activities, prepare and interpret reports.

• Bachelor’s degree in Social Work or related human service field;
• Equivalent of one‑year experience in the provision of direct services, preferably in the field of aging, as a student or in a paid capacity; or equivalent work and experience.

The position is a full time, benefits eligible, exempt position with working hours of 8:00am‑5:00pm, Monday‑Friday. Qualified applicants should submit their updated resume along with a cover letter to Laura Mozer, HR Manager.