Family Navigator

Responsibilities

• Assist individuals and families to understand and enroll in Medicaid and other benefits in coordination with local DSS, Enrollment Broker, Ombudsman, and Tailored Plan MCO.
• Educate and guide families to understand eligibility for Innovations Waiver, 1915i Waiver, and state funded services.
• Provide education to help families understand the role of care management and provide advocacy support to connect and express their needs with their care manager.
• Identify and facilitate referrals for families and individuals to services and support through TLC, the IDD provider network, NCCARE
  360, and Tailored Plan MCO.
• Develop library of family-friendly, accessible resources such as tip sheets, podcasts, digital education, etc., about services, Medicaid funding, rights and more.
• Encourage and teach family caregivers how to use TLC Family Connect, NCCARE
  360, Inclusion Connections, NC Caregiver Portal, and other digital resource hubs.
• Coordinate family-to-family and sibling peer support through project support activities, or through partnership with existing family support groups.
• Support the project manager in coordinating educational events, webinars, and other activities and foster connection, relationships, and advocacy partnerships with local organizations within the project's geographic area.
• Represent the project and provide outreach services through participation in targeted activities and events within local communities.
• Support the creation and implementation of a needs assessment activity to determine family/caregiver priorities.
• Prepare briefings on community organizations working in IDD.

• ​Bachelor's degree in social work, education, child development, or a related human service field preferred or students enrolled in an aforementioned program.
• Basic understanding of the NC system of services and support for people with IDD.
• Excellent communication skills, verbal and written.
• Understanding of the social determinants of health and desire for health equity.
• Highly collaborative and responsive.

Demonstrates expertise in Medicaid enrollment, advocacy for individuals with IDD, and the development of accessible educational resources. Strong ability to coordinate community outreach and support services while fostering collaboration among families and local organizations.