Food & Nutrition Services - Eligibility Caseworker I

What You'll Be Doing

As a Food and Nutrition Services Eligibility Caseworker I, you’ll be a vital part of this mission—supporting families, reducing food insecurity, and strengthening our community. In this role, you will guide residents through the FNS eligibility process, ensuring they receive timely and accurate support. You’ll connect individuals to essential resources, provide compassionate service, and help maintain the integrity of this critical program.

• Interview applicants (by phone or in person) to assess eligibility
• Evaluate information and determine initial or ongoing benefits
• Request and verify documentation according to program policies
• Enter accurate data into NC FAST and related systems
• Provide referrals to community partners and additional services
• Maintain timely, clear documentation and manage caseloads using On Base
• Support teammates by providing backup coverage and completing required reports
• Meet established performance standards for quality and productivity

Wake County isn’t just a workplace — it’s a mission-driven team that empowers you to grow, thrive, and make a meaningful impact in our community. When you join #Team Wake, you’ll find supportive teammates, wide-open opportunities for advancement, and a culture built around service, collaboration, and celebrating each win together. Your work matters here — and so does your wellbeing. Step into a career where you’re valued, encouraged, and able to build a future with purpose.

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work.

Join us in making a lasting difference!

• High school degree or GED
• Two years of related experience
• Equivalent education and experience are accepted

• Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
• Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
• Experience determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims
• Experience assessing the financial capabilities and need for financial assistance Financial Counseling)
• Direct clerical or customer services experience providing support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services
• Experience working with the homeless population
• Spanish language skills

• Adaptability, accountability, and strong integrity
• Ability to apply detailed policy and calculate budgets accurately
• Excellent attention to detail
• Calm under pressure and able to manage stressful situations
• Strong communication skills—written and verbal
• Customer service minded and respectful of client diversity
• Comfortable with NC FAST, Hyland OnBase, Microsoft Office, and related tools

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh.

With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with…