Guest Services Technician

What You'll Be Doing

Make a difference in our community and join the Homeless Services team!

In partnership with the community, the Homeless Services team offers high quality and effective human services to persons who are experiencing homelessness or who are experiencing a housing crisis.

The South Wilmington Street Center (SWSC) offers an array of support services to the homeless citizens of Wake County. The center has 195 beds that are utilized 365 days a year to assist homeless adult males in the community.

SWSC provides more intense services through the Progressive Housing Program
. These men are provided with support either through group interaction or individual one-on-one support from a Social Worker to assist them in obtaining self-sufficiency.

The men are guaranteed a bed each day as they progress toward their goals and permanent housing. They are also provided with 3 meals daily, breakfast, lunch, and dinner
, along with hygiene kits, access to showers and laundry and outreach and engagement services from our staff.

In this role, you will work various shifts at our 24-hour facility on an as-needed basis
. The Guest Services Technician is an essential member of the South Wilmington Street Center team, working proactively to help ensure the center operates at its fullest potential.

NOTE:

Work Schedule:

Monday
- Friday, 3:00pm - 11:45pm

Wake County Department of Housing’s goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing.

Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter and Permanent Supportive Housing.

• High school diploma or GED
• No specific experience required
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

• Experience working with the homeless population
• Associate's Degree in a Human Services or equivalent field
• Customer Service Experience

• Ability to recognize and respect individual differences, including people experiencing homelessness and those with physical or behavioral challenges
• Ability to communicate clearly and concisely, both verbally and in writing; listen actively and respond appropriately
• Ability to effectively use office equipment and technology, including Microsoft Office applications and CHIN
• Ability to coordinate work, multitask and adapt to changing priorities in a fast-paced environment
• Ability to observe, monitor, collect and record data; assess accuracy, validity and integrity
• Ability to work independently and complete tasks accurately with high attention to detail

Location:

South Wilmington St Center Raleigh, NC 27601

Employment Type:

Regular

Work Schedule:

Mon
- Fri 3:00pm - 11:45pm

Hiring Range: 25.34 - 30.10

Market Range: 25.34 - 30.10

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 9/3/2026

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh.

With an…