Energy Assistance - Eligibility Caseworker II

What You'll Be Doing

Join Our Team as an Energy Assistance – Eligibility Caseworker II!

Are you passionate about helping individuals and familiesstay safe in their homes
? Do you thrive in a role where your work directly supports community well‑being
? If so, we’d love to have you on our Energy Program team!

The Energy Program’s primary focus is the Crisis Intervention Program (CIP), which provides urgent assistance to low‑incomehouseholds experiencing or at risk of experiencing a crisis.

Beyond CIP, the Program also administers several programs designed to help residents with utility crisis, including:

• Low Income Energy Assistance Program (LIEAP)
• Share the Light
• Wake Electric Round Up
• Wake County Emergency Assistance Program (WCEA)
• Utility City of Raleigh Assistance Program (UCAP)

We are seeking a dedicated, detail‑oriented Energy Assistance – Eligibility Caseworker II to join us in the Swinburne Building.

In this role, you will:

• Interview individuals to gather information needed to determine eligibility
• Assess client situations and provide guidance about economic benefits and community resources
• Enter required data into agency systems to authorize benefits
• Request and evaluate verification documents in alignment with program policy
• Make accurate eligibility determinations
• Support fellow caseworkers and complete timely documentation
• Use document management tools to effectively manage your caseload

This position is required to complete 4 to 6 weeks of in person training, quality work standards must be met prior to working a hybrid schedule and may be deployed back to the office without notice.

Additional Details:

• Occasional work at alternative Wake County or community‑based locations may be required after hours or on weekends during LIEAP season.
• Overtime may be required during high‑volume periods.

If you’re motivated by meaningful community impact and enjoy a fast‑paced, people‑focused environment, this is the role for you!

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work.

Join us in making a lasting difference!

• High school degree or GED
• Three years of job-related experience
• Equivalent education and experience are accepted

• One (1) year or more of determining income eligibility for Energy Assistance, Food & Nutrition Services, Family & Children Medicaid Assistance or Adult Medicaid programs
• Proficient NCFast skill level
• Proficient OnBase skill level

• Knowledge in NCFAST for Energy Assistance programs or other Eligibility Programs
• Ability to apply complex policy to determine client budgets
• Proficient in calculating budgets
• Ability to review and assess financial information
• Ability to interpret policy and translate complex concepts to the public
• Ability to perform at a satisfactory with in a deadline driven environment with short time frames
• Ability to work in a fast-paced environment with great attention to detail with great accuracy
• Strong verbal and written communication skills
• Ability to flexible and adaptable in an environment with frequent changes
• Proficient with basic computer skills (e.g. Microsoft Word and Excel) and NCFAST, Hyland OnBase (PRIME), and OLV
• Strong ability to develop and maintain strong relationships with customers by listening to the customers and understanding and responding to identified needs

Location:

HSC Swinburne Raleigh, NC 27610

Employment Type:

Regular

Work Schedule:

Mon.

- Fri. 8:00 am - 5:00 pm

Hiring Range: 26.44 - 30.84

Market Range: 26.44 - 35.23

Posting Closing Date: 7:00 pm on 8/31/2026

Consistently ranked high among the best places to live and work in America, Wake County is home to NC State…