Case Management Specialist

Job Location:

NSC-Raleigh Area Command - RALEIGH, NC 27604 Job Category:
Case Management

Schedule/

Hours:

Full-time, Monday – Friday, including some weeknights

This position is responsible for:

Interviews, accepts, and provides structured case management services for an assigned caseload of clients participating in the Family Shelter program, with a focus on Social Services Benefits; determines social services benefits that clients are eligible for and guide them through the application process; understands the uniqueness of client's history in order to determine the most effective program plan; develops comprehensive program plan/goals and evaluates client's progress by conducting weekly meeting sessions;

ensures compliance with funding requirements.

• Ensures families participating in program are enrolled in social services benefits. Understands the eligibility requirements and enrollment process.
• Assists families with applying for appropriate social service benefits; becomes SOAR certified to assist with the process.
• Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
• Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same.
• Serves as liaison to other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.

• Ability to meet attendance requirements, which includes working weeknight evenings.
• Ability to read, write, and communicate the English language effectively.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to think clearly and quickly to maintain control of client caseload.
• Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
• Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
• Work is performed in a day shelter environment where there may be exposure to physical health risks and unsanitary conditions. Work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

• Health Insurance, including medical, vision, dental, and hearing
• Paid Time Off
• Retirement Savings Plan Available
• Voluntary Life Insurance and more!

• Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, and three years progressively responsible
• Or Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• Certifications:
  
  Valid State Driver’s License
• Equal Opportunity
  
  Employer:
  
  Veterans, Disabled