Community Engagement Coordinator

Description

Working in collaboration with the Market’s Executive Director, Employment team, and Care Coordination team, the Community Engagement Coordinator supports the planning, coordination, and execution of community engagement initiatives that align with Veterans Bridge Home’s mission and annual strategic goals. This role focuses on identifying, engaging, and building meaningful connections with Service Members, Veterans, and their Families (SMVF) through community events, outreach activities, volunteer opportunities, and other market-based programming.

The Community Engagement Coordinator is responsible for supporting a thoughtful and intentional process for tracking SMVF participation, engagement, and follow-up activities before, during, and after events throughout the market. Through close collaboration with internal teams and community partners, this role helps strengthen outreach efforts, improve visibility of available resources, and promote meaningful connections to supportive services and programs.

This position supports the management and utilization of technology platforms and data systems to document, track, and analyze SMVF engagement and participation trends. The Coordinator implements best practices and standardized procedures to maintain accurate and timely data entry, ensuring the integrity of participant records, communication efforts, demographic information, and follow-up activities related to care coordination and resource connection.

Using dashboards, tracking tools, meetings, and supervision, the Community Engagement Coordinator helps prioritize outreach efforts and supports successful engagement strategies that promote connection, wellbeing, and long-term support for SMVF within the market.

• Lead community engagement efforts to achieve goals outlined in the annual Veterans Bridge Home plan and funding requirements by identifying and engaging Service Members, Veterans, and their Families (SMVF) through events, outreach activities, and community-based programming.
• Plan, coordinate, resource, attend, facilitate, and support community engagement events in collaboration with market teams and strategic partners to increase awareness of available resources and services, including mental health and suicide prevention resources, while promoting the health and wellbeing of SMVF.
• Engage SMVF at community events and through referrals received in Unite Us from NC Serves, providers, and SMVF self-referrals; conduct brief intakes (in person or by phone) including suicide screening to identify needs and determine appropriate support, referrals, and follow-up actions.
• Following intake and screening, refer SMVF to appropriate community resources, send resource information directly to clients, and consult or collaborate with Care Coordination/Navigation teammates for additional assessment, specialized screening, or connection to emergency/crisis resources when appropriate.
• Ensure eligible veterans are successfully connected to the U.S. Department of Veterans Affairs (VA) and Veterans Health Administration (VHA).
• Provide timely, person-centered follow-up through phone calls, emails, and personalized outreach to re-engage SMVF in community events, social enrichment opportunities, and partner programs
• With foundational knowledge of health and human service domains such as employment, housing, financial assistance, and behavioral health, connect Service Members, Veterans, and their Families (SMVF) to holistic community resources through timely, accurate, and secure referrals to trusted providers using VBH technology platforms and established best practices.
• Track, manage, and analyze SMVF attendance, demographics, referrals, engagement activity, and follow-through outcomes to support effective outreach strategies and promote timely connection to services.
• Manage data and technology related to referrals, open cases, pending actions, and partner engagement while ensuring accurate documentation and adherence to standardized procedures and best practice guidelines.
• Maintain accurate and timely SMVF interactions and follow up activities within organizational technology platforms.
• Assist the Executive Director and market teams in developing and strengthening a culture of collective impact and community collaboration by leveraging existing partnerships and supporting community-based initiatives.
• Support the identification, development, and engagement of community providers by promoting military cultural…