Child Welfare - Quality Assurance Reviewer

The Child Welfare Quality Assurance Reviewer ensures the delivery of high-quality child welfare services by coordinating, monitoring, and reporting on comprehensive qualitative and quantitative reviews. This position plays a critical role in supporting compliance with Federal and North Carolina child welfare policies and standards, including CPS Intake, CPS Assessments, In-Home Services, Foster Care, Adoptions, ICPC, and LINKS. The Reviewer provides consultation, coaching, and technical assistance to strengthen practice, improve outcomes, and uphold the highest level of service to children, youth, and families.

In this role, the Reviewer:

• Conducts detailed qualitative reviews of screened-out reports, assessments, in-home cases, foster care cases, and licensing processes using both random and stratified sampling methods
• Collaborates closely with caseworkers and supervisors to validate data, identify strengths and needs, and support learning identified through the CQI process
• Maintains comprehensive knowledge of current law, policy, and Program Development Plan (PDP) expectations, using these to guide efforts toward achieving PDP benchmarks and advocating for resources necessary to exceed performance goals
• Provides practice-enhancing recommendations, gathers feedback, and maintains ongoing communication with staff to improve review quality and promote consistency in practice
• Monitors and reports on progress related to PDP goals and supports continuous improvement through accurate data management, constructive coaching, and cross-department collaboration

The role also includes active participation in State-led webinars, trainings, committee work, and Child and Family Services Reviews (CFSR) using the Onsite Review Instrument (OSRI). The Reviewer contributes to the implementation of new policies, practices, and systems and completes additional qualitative analyses as requested.

Success in this position requires strong interpersonal skills, exceptional attention to detail, excellent communication and presentation abilities, and well‑developed technical expertise. The Reviewer embodies core competencies including integrity, accountability, collaboration, diversity, continuous improvement, wellness, and service orientation—ensuring that services not only meet compliance requirements but also support the safety, permanency, and well‑being of children and families across the community.

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work.

Join us in making a lasting difference!

• Bachelor's degree
• Three years of job-related experience
• Equivalent education and experience are accepted

• Four years of Social work or counseling experience
• One year of experience conducting qualitative reviews within a Child Welfare Agency utilizing the State Program Monitoring tool and/or the Federal OSRI tool
• One year of development and evaluation of valid and reliable qualitative research

• Demonstrated knowledge of Federal and North Carolina child welfare policies
• Strong understanding of quality assurance and continuous improvement practices within child welfare systems
• Proven experience providing clear, actionable technical assistance…