Associate Product Manager

Relay is transforming the physical world into a searchable, actionable data asset. We've moved beyond "Big Radio's" analog past to build the Relay SOAR™ Platform, which treats voice and movement as the new keyboards of the enterprise. By capturing the "Human Signal," we enable frontline teams in hospitality, manufacturing, and healthcare to move from reactive chaos to proactive control.

Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of "Relayers" to help us digitize the final frontier of the workforce.

Why Join Relay?

• Work at the Edge of Innovation: We just secured our 100th patent. You'll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.
• Massive Scale: Be part of a platform that processes over 1 billion data points every week. Our tech isn't just "cool"-it's essential infrastructure for the global economy.
• LIT Culture (Learning, Impact, Teamwork): We pride ourselves on an environment where early-career professionals have a seat at the table and see their work impact global brands immediately.
• Hyper-Growth Trajectory: With high growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.
• Best-in-Class Perks: Based in our high-tech Raleigh headquarters, you'll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.

Ready to help us build the Intelligent System of Action?
Job Overview:

As an Associate Product Manager (APM) for Internal Tools, you will help define and deliver products that power Relay's internal operations and business scalability. This role focuses on the critical systems developed by our Product Engineering team: our contract management and billing system (Cirrus) and our account management and configuration front-end (HQ).

You will act as the crucial bridge between our engineering team and our internal users, primarily the Sales and Customer Success (CS) teams. This is a hands-on role designed for someone who thrives at the intersection of technology, customer empathy, and business impact. You will be heavily focused on leveraging AI and automation to support our internal users and streamline administrative workflows.

This role will be based full time in person in our Raleigh, NC headquarters.
Our Product Philosophy:

At Relay, Product Management is rarely about having all the answers; it is about having the most complete context, maintaining discipline, and acting as the steady hand that guides our teams forward. In this role, you will be expected to:

• Provide Context, Not Just Tasks:
  You will not simply hand over a list of internal stakeholder requests. You will deliver well-framed, clearly articulated problems to Engineering, ensuring they know not just what we are building, but the clear rationale behind why it matters right now.
• Own the Stakeholder Friction:
  If issues arise with Sales or CS, you will absorb and resolve them. You will understand the technical constraints of Cirrus and HQ well enough to solve issues directly with stakeholders, rather than bringing raw, unfiltered issues to the engineering team.
• Be a Calming, Decisive Presence:
  You will act as a buffer against competing demands, ensuring you do not bring chaos, panic, or unnecessary urgency to the engineering team.
• Contribute to Global Optimization:
  You will synthesize business objectives and technical constraints and surface your recommendations to product leadership so they can globally optimize and prioritize across all engineering work streams, cutting through the organizational noise to determine the highest and best use of the team's time.

What You Will Do:

Product Strategy & Delivery

• Drive the product roadmap for Cirrus and HQ, collaborating with Engineering to design viable, usable products and ensure timely, high-quality delivery.
• Write detailed user stories for both new features and system enhancements.
• Participate actively in sprint planning and stand-ups, ensuring clarity and momentum throughout the delivery process.

Internal User Support & Engagement

• Serve as…