Automation Engineer

Automation Engineer

This organization is transitioning to a service-centric, machine-readable operating model to enable end-to-end system understanding, management, and automation. The Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent outcomes.

Key Responsibilities

• Design, build, and maintain workflows using Flow Designer and related automation capabilities.
• Develop reusable flows, subflows, and actions for enterprise-scale use cases.
• Translate business and operational processes into automated workflows.
• Embed governance rules and approval models into workflow logic to prevent non-compliant or unauthorized actions.
• Build workflows supporting the change lifecycle, including validation, approvals, and execution gating.
• Enable incident routing, triage, and enrichment workflows.
• Design workflows with error handling, retry, and fallback logic to ensure automation is resilient.
• Monitor workflow performance and improve processes to reduce cycle time and eliminate inefficiencies.

Required Qualifications

• Extensive experience designing and implementing workflows in Service Now Flow Designer or similar platforms.
• Strong understanding of workflow orchestration and process automation principles.
• Experience translating business requirements into automated solutions.
• Proven ability to build scalable and reliable automation in large enterprise environments.
• Experience participating in and delivering outcomes for large, enterprise-level initiatives.

Preferred Qualifications

• A Bachelor's Degree is preferred.
• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with governance automation and policy-as-code concepts.
• Experience with ITSM processes such as change and incident management.
• Background in banking or other regulated enterprise environments.
• Experience with Service Now core products including CMDB, CSDM, Discovery, ITSM, ITOM, and Service Mapping.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.