Field Service Representative II

What if your work directly supported the organizations that protect our nation and develop high‑performing teams?

At Horizon Performance, our Field Service Representatives (FSRs) serve as the primary on‑site technical representatives for our clients, partnering directly with organizations to implement, support, and enhance Gideon Soft, Horizon Performance’s enterprise performance management platform.

FSRs work closely with leadership and end users to configure software, deliver user training, troubleshoot issues, support daily operations, and gather requirements for future enhancements. Through these efforts, they drive software adoption, improve decision‑making, and help organizations maximize the value of Gideon Soft in support of their mission.

If you’re looking for an opportunity to build technical expertise, work alongside our mission‑driven clients, and grow your career with a team committed to excellence, we’d love to hear from you.

Location
:
Fort Bragg, NC (supporting the U.S. Army John

F. Kennedy Special Warfare Center and School)

Travel
:
Limited; position is primarily on‑site

We live out the following CORE VALUES daily:

• REMARKABLE REPUTATION. Our client’s trust is our capital.
• TEAM FIRST. It is all about the TEAM!

Every member of our team has the opportunity to make a meaningful impact on our clients, our software, and the continued success of Horizon Performance.

Within your first year you will:

• Become proficient supporting Gideon Soft users and administrators
• Deliver client training with increasing independence
• Support software testing and new feature deployments
• Develop strong relationships with client stakeholders
• Contribute ideas that improve our products and services

• Associate degree or equivalent combination of education, military service, and professional experience
• Strong analytical, problem‑solving, and interpersonal skills
• Ability to learn new software quickly
• Experience delivering training or supporting end users
• U.S. citizen with the ability to obtain and maintain a U.S. Government security clearance

• Experience supporting enterprise software applications
• Experience troubleshooting software and configuration issues
• Experience delivering instructor‑led training
• Experience using Microsoft Office and Excel
• Familiarity with SQL or reporting tools is a plus
• Military or government experience preferred

We offer a competitive benefits package designed to support your health, financial well‑being, and professional growth:

• Medical, Dental, and Vision Insurance & Health Savings Account (HSA) options
• Long‑Term Disability Coverage
• Professional development and certification opportunities
• Opportunities for career growth within Horizon Performance