ServiceNow Product Engineer

Service Now Product Engineer

The Service Now Product Engineer partners with business stakeholders, product owners, and technical teams to design, develop, and maintain Service Now solutions that support business objectives and enhance user experiences. This role helps translate business needs into well-defined requirements, user stories, and prioritized backlog items, ensuring teams have clear direction and accurate information to execute effectively. Leveraging established Service Now development standards and best practices, the engineer delivers scalable, reliable, and high-quality platform capabilities while contributing to the continuous improvement of processes, workflows, and service delivery.

In addition to hands-on development, testing, and support, the Service Now Product Engineer collaborates with cross-functional teams throughout the software development lifecycle, from requirements refinement and solution design through deployment and ongoing maintenance. The role works closely with stakeholders to help maintain backlog health, clarify priorities, and ensure development teams are equipped with the information needed to deliver solutions successfully.

The engineer contributes to application reliability and performance by troubleshooting issues, participating in code reviews, and applying secure development and testing practices. Success in this position requires strong collaboration, attention to detail, problem-solving skills, and the ability to balance stakeholder needs with technical execution while helping teams deliver business value through the Service Now platform.

Essential Duties And Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Designs, develops, tests, and maintains Service Now software components and services that address defined business and user requirements within an assigned technical domain.
• Implements well-scoped features and enhancements for the Service Now platform using established coding standards, architectural patterns, and development best practices.
• Contributes to the reliability, scalability, and performance of Service Now applications by writing high-quality, maintainable code and participating in peer code reviews.
• Collaborates with cross-functional technical teams to execute planned technical initiatives and deliver solutions on schedule.
• Troubleshoots, debugs, and resolves Service Now software defects and production issues within area of responsibility, applying root-cause analysis as needed.
• Participates in the full software development lifecycle, including requirements refinement, design discussions, development, testing, deployment, and support.
• Applies secure coding practices, testing strategies, and documentation standards to ensure software quality and compliance with team guidelines.
• Leverages existing frameworks, tools, and technologies to build and enhance applications across relevant technology domains.

Qualifications Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree and 3 years of experience or equivalent education and software engineering training or experience.
• In-depth knowledge of information systems with the ability to identify, apply, and implement IT best practices.
• Understanding of key business processes and competitive strategies related to the IT function.

The annual base salary for this position is $110,000 - $128,000.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.