Sr. ServiceNow Platform Engineer​/Architect

Regular or Temporary:
Regular

Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

The Sr. Service Now Platform Engineer/Architect is responsible for architecting, designing, and delivering scalable, secure, and high-performing Service Now solutions that drive business transformation, operational excellence, and digital innovation. This role serves as a technical leader, leveraging advanced software engineering expertise and deep knowledge of the Service Now platform to develop innovative solutions, establish engineering standards, and influence technical strategies across multiple teams.

Working closely with product partners, business stakeholders, and engineering teams, the engineer translates complex business requirements into sustainable Service Now capabilities that improve efficiency, reliability, user experience, and enterprise service delivery. The role also champions the adoption of emerging Service Now AI capabilities, including intelligent automation, predictive insights, generative AI, and workflow optimization solutions that enhance business outcomes and employee productivity.

In addition to hands‑on solution architecture and development, this role leads large and complex initiatives from concept through implementation, ensuring high‑quality outcomes that align with enterprise objectives. The Sr. Service Now Platform Engineer/Architect provides ongoing technical guidance to engineering teams, promotes best practices through governance and design reviews, and evaluates emerging Service Now technologies and AI‑driven innovations to support continuous improvement and platform evolution.

Success in this role requires the ability to solve complex technical challenges, influence technical direction, and bridge business and technology priorities while advancing the organization’s Service Now strategy and overall technical capabilities.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration‑related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).