ServiceNow Senior Automation Engineer

Service Now Automation Platform Engineer

The Service Now Automation Platform Engineer serves as the technical engineering lead for AI, automation, platform modernization, and engineering productivity across the Service Now ecosystem. This role is responsible for identifying, designing, and implementing scalable automation and AI-driven capabilities that streamline engineering workflows, reduce manual effort, improve platform reliability, and accelerate delivery outcomes. The engineer develops reusable automation frameworks, intelligent workflow patterns, deployment automation, AI-enabled platform capabilities, governance validation, and developer enablement capabilities that support secure, compliant, and scalable platform operations.

Working closely with Product, Engineering, Architecture, and business stakeholders, this role leverages automation, generative AI, observability, and platform engineering best practices to enhance user experiences, strengthen controls, improve operational efficiency, and drive continuous innovation across the Service Now platform. Success is measured through increased automation adoption, measurable productivity gains, improved platform performance and reliability, stronger governance adherence, reduced delivery risk, and accelerated realization of business value.

Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Implements software architecture and engineering approaches for complex initiatives within the job area, contributing to technical plans and working to achieve operational targets with major impact on results.
• Adopts and refines advanced software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery.
• Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.
• Leads the end-to-end technical design and implementation of scalable, secure, and highly available software solutions for the job area, producing patterns and examples that other technical professionals can follow.
• Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives.
• Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower-level technical professionals and raising the technical bar through design reviews and knowledge sharing.
• Evaluates emerging technologies and techniques relevant to the job area, building prototypes and solution concepts that contribute measurable input into new features, products, or capabilities.
• Contributes to the development of long-term technical goals and plans for the area of responsibility through well-reasoned recommendations, design proposals, and implementation experience.
• Leads large or complex initiatives within the job area, coordinating and delegating technical work that may span outside the immediate team, and ensuring cohesive, high-quality outcomes with limited supervision.

Qualifications Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• Minimum of 7 years of professional experience in software development.
• Deep knowledge of multiple programming languages, software architecture, and design principles.
• Deep understanding of software development lifecycle, testing, deployment, and security practices.

The annual base salary for this position is $130,000 - $150,000.