Logistics Coordinator

Logistics Coordinator

The Logistics Coordinator is responsible for coordinating domestic transportation activities to ensure safe, cost-effective, and on-time delivery of customer shipments while balancing plant capacity, carrier performance, customer requirements, and transportation costs. This position serves as the primary transportation contact for assigned manufacturing facilities and works closely with Sales, Manufacturing, Shipping, Customers, and Transportation Providers to proactively resolve issues, improve service, and support operational excellence.

Success in this role requires sound judgment, initiative, accountability, excellent communication skills, and a strong customer-service mindset.

• Coordinate cost-effective transportation for outbound and inbound shipments while balancing service, freight cost, equipment availability, plant capacity, safety, and customer requirements.
• Evaluate transportation options and select carriers based on cost, service history, safety performance, transit requirements, equipment availability, and company policy.
• Schedule deliveries, pickups, multi-stop shipments, appointment times, and specialized loading or unloading equipment.
• Analyze customer delivery requirements and ensure all shipment specifications are communicated to carriers.
• Build shipments and Bills of Lading using Oracle ERP and other transportation systems.
• Maintain accurate transportation documentation and shipment records.
• Coordinate dedicated fleet operations and determine the most economical use of dedicated assets versus common carriers.
• Monitor shipments from planning through final delivery to ensure customer commitments are met.
• Serve as the transportation liaison for assigned facilities while building strong relationships with Sales, Manufacturing, Shipping, Customers, and Transportation Providers.
• Communicate shipment delays, carrier issues, capacity constraints, and delivery exceptions proactively before they impact customers.
• Investigate and resolve service failures, missed appointments, damaged freight, misrouted shipments, and overdue deliveries.
• Maintain ownership of issues from identification through final resolution.
• Evaluate competing priorities and make sound transportation decisions based on customer requirements and operational needs.
• Escalate capacity concerns and collaborate with Sales and Operations to prevent service disruptions.
• Exercise sound judgment while balancing customer expectations, transportation costs, and operational priorities.
• Identify opportunities to improve transportation service levels, reduce freight costs, and eliminate recurring process issues.
• Participate in process improvement initiatives that increase efficiency and customer satisfaction.
• Support department goals and assist teammates during periods of high workload.
• Calculate freight charges for quotations and invoicing.
• Investigate and resolve freight billing discrepancies.
• Maintain carrier information and transportation records.
• Participate in the department's after-hours support rotation as assigned.
• Perform other duties as assigned.

• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Demonstrated ability to prioritize multiple competing demands in a fast-paced manufacturing environment.
• Strong organizational skills and attention to detail.
• Ability to work independently while collaborating effectively across multiple departments.
• Demonstrated ownership, accountability, and follow-through.
• Customer-service mindset with the ability to balance operational requirements and transportation costs.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency in Microsoft Excel and business software.
• Oracle ERP and Transportation Management System experience preferred.
• Knowledge of flatbed transportation, manufacturing logistics, carrier operations, or FMCSA/DOT regulations preferred.

• High school diploma or equivalent required.
• Associate's degree in Supply Chain, Logistics, Business, or a related field preferred.
• Three (3) or more years of experience in…