Traffic Management Specialist

Job Description Overview

We are hiring! AtkinsRéalis is seeking a Traffic Management Specialist to join our Statewide Transportation Operations Center in Raleigh, NC. This role will manage traffic congestion on roadways throughout the state and respond to planned and unplanned traffic incidents including road work, vehicle crashes, and major adverse weather. As a Traffic Management Specialist (TMS), you will use an array of technologies to monitor and detect traffic incidents, to prevent and resolve traffic impacts, and to interface with emergency responders and the traveling public.

The Traffic Operations Center (TOC) is a 24/7/365 communications hub and emergency response facility. Successful TMS are complex problem-solvers and dedicated public servants. Interested candidates must be able to work second shift (1:45PM – 10:15PM). The training will take between 5-7 weeks to be completed, and it will be administered in the morning schedule Monday through Friday. Due to the nature of our industry, candidates must be willing to work weekends and holidays as needed.

• Detect and monitor traffic incidents using congestion maps, traffic cameras, responder radios and other technologies.
• Determine the appropriate response to traffic incidents by assessing incident characteristics, traffic impacts, available resources, and other factors.
• Document incident details, response activity, and other critical data in real‑time.
• Publish incident details on the DriveNC.gov website and create other traveler information to help motorists avoid impacted roadways.
• Activate electronic roadside message boards to warn motorists of hazardous travel conditions and to reroute traffic around affected areas.
• Actively seek out incident details and relay critical intelligence to NCDOT and other emergency responders in real‑time.
• Dispatch NCDOT’s incident management assistance patrol (IMAP) and coordinate with NCDOT field staff including maintenance and traffic signal technicians.
• Manage statewide alerts for missing persons (Amber & Silver Alerts) and law enforcement alerts (Blue & Fugitive Alerts).

• High school diploma (or equivalent).
• Six months related experience in dispatch center or 911 operations or comparable relevant experience.
• Experience in a position involving public contact and telephone responsibilities.
• Proficiency with computer skills.
• Excellent oral communication and interpersonal skills.
• Good command of the English language.
• Professional courteous manner and ability to remain friendly while under pressure.
• Aptitude for geography and maps.

• Medical, dental, vision coverage.
• Company‑paid life insurance and short- and long‑term disability benefits.
• Employer‑matched 401(k) with 100% vesting.
• Employee stock purchase plan, paid time off, flexible work options, employee assistance program, and voluntary benefits.

Expected compensation range is between $20.00 - $22.00 hourly depending on skills, experience, and geographical location.

AtkinsRéalis is an equal opportunity, Drug-Free employer EOE/Veteran/Disability. Please review AtkinsRéalis’ Equal Opportunity Statement here.