Fleet Client Services Specialist II

Position:Fleet Client Services Specialist II

Location: Raleigh, NC

Job :R

# of Openings:1

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis,Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleetis the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers.

Cox Fleetalso services customersutilizingits 20+ nationwide service centers; each offeringselectservices, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center,Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleetis currently hiring a
Fleet Services Coordinator II
to support the growth of the company.

Duties & Responsibilities:

Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician

Timely andaccuratedocumentation and notation in allCox Fleetsystemsregardingeach customer contact

Providing excellent customer service for all internal and external customer calls

Be professional andestablishpositive customer rapport

Obtain customers approval for all repairs and services to be performed

Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business

Partner and communicate consistently with Field Operations toschedulethe right technicians to accounts,resulting in a positive customer experience

Encourage customers to schedule repairs and maintenance in advance,creating a consistent pipeline ofwork for each supported technician

Continuously develop and improve company capabilities in Dispatching and Service Scheduling

Additional duties and special projects as assigned

Requirements:

High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field

Excellent verbal and written communication skills;
Ability to effectively communicate at all levels of the organization.

Proven track recordto collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.

Excellent organizational skills and the ability to balance a variety of tasks.

Strong Excel and data entry skills, and the ability to learn new platforms (such asCox FleetIT Systems, including Web Wrench, Mobile Frame, RO Writer)

Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would bevery helpful.

Ability to work independently and collaboratively within a team environment.

Excellent problem-solving skills

Highly organized with exceptional follow-through abilities

Please note:

This posting is for informational purposes only and does not constitute an official job application.To be considered for employment, all candidates must
submit their application directly through official Cox careers website. Applicants who complete Applications that are received through third-party postings, social media, or other channels will be invited to submit an official Application through the company’s career site.