Equipment Operator Foreman

This position is assigned to the Operations Division of the Solid Waste Services Department. The primary purpose of this role is to provide daily oversight and direction to a line of service for Solid Waste Operations. This position performs approximately 70% of time in the field and 30% in the office.

This position provides primary support to Solid Waste Service Supervisors. The Equipment Operator Foreman may be assigned to any line of service (garbage, yard waste, bulky, recycle, XX). Assignments may change based on skill set and needs of the department. Equipment operator foreman should be able to fully function within any room and should willingly and unselfishly offer support to any room and fellow equipment operator foreman who may need their assistance.

Collaboration between Equipment operator foreman and rooms is required and expected.

This position provides feedback on employee performance. Work includes directing and leading front-line employees;
Performs and/or oversees the completion of route collection; resolving customer complaints; reviewing and analyzing performance and implementing improvements; and assisting with budget formulation.

Equipment operator foremen are responsible to hold themselves and drivers accountable to their job responsibilities and exercise them consistently, fairly and in good faith.

The Solid Waste Services Department provides residential curbside collection of garbage, recycle, yard waste and a variety of specialized services. The Department works proactively to reduce waste and to increase recycling in Raleigh, while demonstrating a commitment to sustainability in all areas of the operations.

You are a dependable and experienced leader who understands the importance of safety, teamwork, and accountability in a fast-paced solid waste environment. You have strong communication and problem-solving skills, can effectively organize and prioritize daily work, and are comfortable coaching and supporting employees to achieve service and performance goals. You take pride in providing excellent customer service, maintaining efficient operations, and working collaboratively with supervisors and team members to get the job done.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• This position serves as a Primary Point of Contact to resolve Driver’s issues in the field. Serve as lead worker by assigning work and monitoring work completion.
• If a Driver bypasses their Equipment Operator Foreman to address/resolve a field/route issue with their Solid Waste Services Supervisor, the Solid Waste Services Supervisor should direct the Driver back to their Equipment Operator Foreman for resolution. If the Solid Waste Services Supervisor does not agree with a course of action by the equipment operator foreman, the Solid Waste Services Supervisor should still direct the Driver back to their Equipment operator foreman, then discuss and agree on a proper course of action yet still allow the Equipment operator foreman to provide the Driver with the corrected course of action.
• This includes daily issues, performance concerns and any other grievance an employee may raise.
• Provides oversight to assigned solid waste service routes and crews including:
  • Making recommendations and suggestions on any needed disciplinary action(s) to Solid Waste Services Supervisors based on employee actions, behavior, performance, or conduct. Solid Waste Services Supervisors will have the final determination on disciplinary actions.
  • Provide feedback to Solid Waste…