Warehouse Customer Service Coordinator

Position Description

Ryder is immediately hiring a Full Time Customer Service Coordinator in Raleigh, NC.

• Hourly Pay $21.50 per hour

Various warehouse fulfillment specialist roles at Ryder support distribution across the US.

• On the Job Paid Training
• Medical, Dental, Vision, 401 K, etc. Start at 30 days
• Paid Time Off
• 401 K match
• Employee discount on high‑valued stock (15 %) and various other savings opportunities
• Safety gear provided; safety is always the first priority
• State‑of‑the‑art equipment and caring leadership

• High‑school diploma or equivalent
• Experience as a clerk in a warehouse/distribution environment, performing duties such as transportation coordination, inventory, shipping/receiving, and coordination with carriers, vendors, and customers (strongly preferred)
• Ability to make quick, reliable decisions that represent both the customer and Ryder
• Strong written, organizational, and verbal communication skills
• Intermediate knowledge of MS Office products (Excel, Word, and PowerPoint)
• Knowledge of WMS systems (preferred)
• Experience operating forklift equipment (preferred)
• Equipment certification may be required

• Performs administrative tasks for area or shift
• Maintains filing systems and documents per Standard Operating Procedure (SOP)
• Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
• Coordinates processing of export orders, filling out export paperwork, generating export labels, and maintaining export paperwork
• Processes returns in Warehouse Management System (WMS) and maintains paperwork
• Pallet management: orders CHEP and white‑wood pallets for the site, conducts reconciliation of pallet count, researches large pallet system variances
• Using the location's WMS system, updates area or shift metrics as needed
• Additional duties as assigned, overtime as needed

Some positions require additional screening that may include employment and education verification; motor‑vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.