Dispatcher - Customer Service Specialist at Platinum Pool Service

Platinum Pool Service has been keeping Omaha pools clean, safe, and enjoyable since 2006. As a family-owned and operated company, we've grown into the leading residential pool service provider in the area and we’re just getting started. We go beyond pool cleaning and repairs, we enhance quality of life, helping families relax, connect, and enjoy their time together.

We’re looking for a skilled, reliable, and professional Dispatcher‑Customer Service Specialist at Platinum Pool Service to join our team. You’ll build relationships with our clients, providing outstanding customer service and coordinating assignments with our operations team. We offer our Customer Service Specialist a competitive hourly salary of $23 - $27 (based on experience). We also offer paid vacation, paid holidays, and a Simple IRA plan with a company match, training, certifications and room to grow.

The schedule is Monday-Friday, with occasional Saturdays during peak season.

• Answer emergency and non-emergency calls; provide outstanding customer service to clients.
• Prioritize calls by urgency level and document important information.
• Proactively attempt to solve problems, suggesting solutions to the best of your ability.
• Dispatch necessary resources to locations as needed.
• Supervise units in the field to assist in prioritizing their daily schedules.
• Keep up-to-date call logs, records, and any other appropriate documentation.
• Support administrative needs of the organization including collections, tracking & ordering inventory, and other support.

• 3+ years of customer service experience including high volume of phone calls.
• Demonstrated track record of customer service and responding to client concerns and questions.
• Proven track record of building client relationships.
• Strong ability to multitask.
• Excellent organizational, time-management and communication skills.
• Proficiency with CRM systems and other technologies.

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