Box Office Manager Liberty First Credit Union Arena

Overview

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Box Office Manager oversees all ticketing operations for the venue, ensuring efficient, accurate, and customer-friendly service. This role manages ticket sales, staff, reporting, and system operations while maximizing revenue and maintaining a high standard of guest experience. Utilizing ticketing software, the manager will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget;

direct the forecast of additional funds needed for staffing, equipment, materials, and supplies; and direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation, and evaluation of all Box Office personnel and the management of all aspects of customer service related to internal and external customers.

This role pays an annual salary of $55,000-$70,000

Benefits for Full-Time roles:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

Liberty First Credit Union Arena is an indoor arena located in Ralston, Nebraska (Omaha area). The 200,000 sq. ft. arena can accommodate up to 4,400 patrons and hosts 300,000+ attendees at upwards of 140 concerts, sporting events, family shows, and other events every year. The arena is home to the USHL Omaha Lancers Hockey team and the NAL Omaha Beef Football team.

• Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regard to daily reports, monthly reports, and event settlement.
• Manage all information being sent and posted through the ticketing system.
• Act as systems administrator for the ticketing system (Paciolan) and liaison between staff, promoters, presenters, and the facility.
• Responsible for system upgrades, occasional testing of new software, and routine maintenance and troubleshooting.
• Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services.
• Update and relay all box-office-related event information to each department and client.
• Investigate and resolve ticket-related issues.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable, and preparation of sales reports/ticket revenue updates (this includes parking monies).
• Work with sales reports/ticket revenue updates.
• Work with sales and marketing departments to set up various ticket discounts and promotions.
• Oversee Will Call for all ticketed events, ensuring compliance with all relevant ticket laws.
• Process/fill approved charity ticket requests; document all complimentary tickets issued.
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Process donor seat selection and retention.
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives.
• Manage the creation and control of the fiscal budget for the box office department.
• Develop and implement comprehensive ticket sales programs.
• Hire, train, schedule, and supervise all Box Office Staff.
• Plan, direct, evaluate, and provide leadership to Box Office personnel.
• Establish and maintain effective working relationships with internal/external customers.
• Exercise confidentiality and integrity upon handling customer personal/financial information.
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles.

• Bachelor's Degree from an accredited college or university with…