Sales Coordinator

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh!

We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our

Purpose:

“Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

Vacation and Personal Hours (after only 30 days!)Competitive Wages Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)401k and Profit Sharing
10 Paid Holidays Flexible Schedules Casual Dress Code Wellness Programs and Incentives Steel Toe Reimbursement Employee Engagement Programs One-time Home Computer Reimbursement And more!

What Will You Do?

Under the direction of the Inside Sales Manager, the Sales Coordinator provides support for the Inside Sales team by handling administrative tasks, managing schedules, processing orders, and acting as a liaison between clients and representatives. This role focuses on efficiency and customer satisfaction through order management reporting, CRM use, and excellent communication to drive sales growth.

Essential Responsibilities:

Obtains and conveys information, sometimes of a confidential nature to/from other departments, divisions, and offices. Coordinates information flow internally and externally.

Handles initial quote processing.

Set up quote information in IFS (ERP)
Review information for completeness

Send acknowledgment to outside sales representatives

Set up files

Processes order acknowledgements.

Processes new orders over to Engineering (order/project entry).Processes pass-through orders over to Purchasing.

Processes storage orders and costs in customer orders.

Process service work orders and submission of service documents.

Enter customer orders in shipping calendar.

Enter customer information and other data in IFS (ERP).Generate departmental reports as needed (i.e., Weekly Order Report).Inputs final quoted dollars into opportunities in IFS (ERP).Process delivery date change notifications.

Process RMAs in IFS (ERP).Coordinate with supply chain coordinators tracking information for pass through equipment.

Attend customer meetings.

Processes correspondence and scheduling reports to customers.

Helps organize literature for meetings.

Backup for phones.

Performs all office-related duties relating to correspondence, filing, copying, faxing, e-mailing.

Other duties as assigned

Requirements for Effective Performance:

High School Diploma, or associate’s degree in business management or related field1-3 years of relevant experience

Proficient with ERP / CRM software

Intermediate-advanced understanding of Microsoft Office products (Word, Excel, PowerPoint, etc.)Previous experience in sales support, customer service, or related administrative role.

Skills/Abilities/Specifications:

Ability to communicate clearly and professionally to build strong working relationships.

Ability to stay organized and manage multiple tasks, deadlines, and priorities.

Ability to analyze situations, identify solutions and resolve issues efficiently.

Ability to manage time…