Clinic Business Representative Associate

Clinic Business Representative Associate

Location: 7231 Sunwood Dr NW, Ramsey, MN

Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care.

FTE: 0.8 (64 hours every two‑week pay period) – 8‑hour day shift, no weekends. Non‑union, on‑call and weekend rotation: none.

• Greets, welcomes, and performs registration with patients in person or by phone.
• Utilizes all tools, resources, and procedures to conduct patient check‑in, including interviewing patients for demographic and insurance information, providing appointment‑specific forms, and obtaining necessary documentation.
• Assists patients with telephone encounters, identifies key words to initiate appropriate responses and de‑escalation techniques as needed.
• Directs patients to appointment or procedure.
• Collects co‑pays and/or remaining balances and obtains required signatures.
• Responds to questions regarding financial assistance programs.
• Performs end‑of‑day reconciliation processes.
• May participate in prescription refill orders when appropriate and within scope.
• Manages and organizes the patient care lobby (or lobbies), providing department support.
• Cleans and disinfects the lobby and check‑in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.
• Unpacks and restocks supplies, file cabinet(s), brochures, business cards, and makes copies of documents as needed.
• May schedule appointments or assist with other office communication needs such as answering and transferring calls, handling messages, and paging necessary parties.
• Performs weekly downtime checks and actively participates in staff meetings.
• Completes other duties as assigned.

• Must be at least 18 years of age.
• Education and/or experience needed to meet required functional competencies as listed.
• Minimum 1 year of basic computer skills.
• Associate’s or vocational degree (preferred).
• 0–2 years of experience with Microsoft Office products (Word, Outlook, Excel).
• 0–2 years of customer service, clerical, or other business office experience.
• 0–2 years of medical terminology knowledge.

Sedentary; lifts weight up to 10 lbs. occasionally, negligible weight frequently.

$19.61 to $26.70 per hour, based on experience, education, and other factors. Additional differentials may be available for different shifts or work.

• Medical/Dental coverage
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short‑term and Long‑term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education (as applicable)
• Student Loan Support and Federal Public Service Loan Forgiveness Program assistance

Allina Health is proud to be an Equal Employment Opportunity employer and will make employment decisions without regard to race, color, religion, sex, age, national origin, veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Allina Health complies with federal requirements to verify the employment eligibility of all persons hired to work in the United States and is an E‑Verify employer.