Account Manager

Gray’s Specialty Equipment segment offers a comprehensive range of expert services to design, manufacture, integrate, install, and maintain some of the most advanced systems on the market. The Specialty Equipment segment includes Anderson Dahlen, located in Ramsey, MN, and Waconia, MN. Anderson Dahlen delivers end-to-end equipment design‑build and contract manufacturing, with precision fabrication – cutting, forming, machining, welding, finishing, and complex assemblies – backed by engineering, integration, and complete process solutions including skids and sanitary platforms tailored to customer applications.

Anderson Dahlen is ISO 9001:2015 certified, as well as ASME, AWS, and PED compliant.

Anderson Dahlen, Inc. is seeking a sharp, highly organized Customer Success Manager (CSM) to own and manage strategic customer relationships within our Pharma Business Unit, with a primary focus on bioprocessing accounts. The ideal candidate brings firsthand experience working inside large pharma, contract manufacturing or CPG companies — in account management, procurement, supply chain — and understands exactly how enterprise organizations think, buy, and manage their supplier relationships.

That inside perspective, paired with strong organizational skills and a proactive mindset, is what will make this person exceptional in this role. This is not a passive account management role. You will be expected to stay ahead of our customers, not react to them.

The wage range for this role takes into account a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, certifications, as well as other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

It is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $120,000 to $140,000 per year.

Our comprehensive health plan options, including medical, dental, and vision insurance, provide our team members with the tools they need for treatment, preventative care, exams, and prescriptions. ADI’s life, disability, and supplemental insurance options provide peace of mind and support to rely on in challenging times. Our team members overseas are offered private health insurance, life insurance, and an employee assistance program (EAP).

Visa Sponsorship:
This role is not eligible for visa sponsorship.

• Serve as the single point of contact and escalation for key Pharma BU accounts across all active programs and inquiries.
• Build and maintain strong, professional relationships at multiple levels within customer organizations — spanning procurement, project management, and operations leadership.
• Leverage understanding of how large enterprise organizations operate to anticipate customer needs and navigate their internal processes effectively.
• Understand, negotiate, and manage customer contracts.

• Manage the full lifecycle of quotes, purchase orders, change orders, and delivery commitments.
• Ensure quotes are accurate, competitive, and submitted on time — meeting or exceeding customer expectations for responsiveness.
• Track and report order status proactively, flagging risks to both customers and ADI leadership before they escalate.
• Manage the rules of engagement with the customer – driving them to an operational model that sets both ADI and the customer for a win‑win.

• Partner closely with ADI’s engineering, production, and procurement teams to align internal resources with customer program requirements and timelines.
• Translate customer expectations into clear, actionable internal commitments — and hold teams accountable to them.
• Communicate clearly and confidently on schedule updates, scope changes, and technical developments.