Dispatcher, Customer Service​/HelpDesk

Dispatcher

We are seeking a reliable and organized dispatcher to coordinate the daily schedules of our technicians. The ideal candidate will be the key liaison between customers and field personnel, ensuring prompt and efficient service delivery. Strong communication and problem‑solving skills are essential for success in this role.

• Competitive salary
• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Company parties
• Employee discounts
• Training & development
• Hourly Pay
• Medical, Dental & Vision Insurance
• Life Insurance Coverage
• Short Term Disability
• Long Term Disability
• 401K Match after 90 days
• Holiday Pay
• Vacation Pay

Monday through Friday 10:00-6:30pm

• Schedule and dispatch technicians to customer locations based on urgency, availability, and skillset. Communicate effectively with customers to confirm appointments, update service times, and provide status updates. Monitor field technicians’ progress throughout the day and adjust schedules as needed to optimize productivity. Receive and record incoming service requests via phone, email, or software system. Use dispatching software or systems (e.g., Service Titan, House call Pro, or similar) to assign jobs and manage workflow.
  
  Maintain accurate records of service calls, technician assignments, and customer interactions. Handle emergency or high-priority calls and adjust routes or schedules accordingly. Coordinate with warehouse or parts department to ensure technicians have necessary materials. Provide exceptional customer service and follow up on customer satisfaction when needed. Assist with billing preparation, time tracking.

• High school diploma or equivalent
• Prior experience in dispatching, preferably in Plumbing, Electrical & HVAC or related home services industry
• Excellent organizational and multitasking skills
• Strong verbal and written communication skills
• Proficient in using dispatching or CRM software
• Service Titan a plus
• Ability to remain calm under pressure
• Knowledge of local service area and geographical awareness is a plus

• People-oriented and results-driven
• A passion for delivering excellent customer service
• Competent office software skills
• Dedicated to continuous learning
• Hardworking, persistent, and dependable
• Exhibit a positive and professional attitude
• Self-motivated and self-directed
• Demonstrate patience, persuasiveness, and persistence
• Possess excellent time management and organizational skills
• Excel in a fast-paced, high-energy environment
• Value collaboration and teamwork
• Demonstrate good judgment and creativity
• Act with integrity and honesty

2 years

Monday to Friday

• In-person
• Office

$25.00 - $30.00 per hour

• Our Northern Family:
  We work as a team, care for one another, and have fun!
• Help Others:
  We are passionate about helping others.
• Do the Right Thing:
  We are not perfect, but we always do what's right.
• Eager to Learn & Grow:
  Always reaching and growing to learn our craft.

Disclaimer: Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.