Client Experience Specialist

Client Experience Specialist (JN - Anoka, Minnesota

Salary: USD
18 - USD
20 per hour

Ramsey, MN
$18-$20/hr
Monday-Friday, 8:00 AM-5:00 PM (overtime opportunities available)
100% Onsite
Temp-to-Hire (Conversion after 480 hours)

A growing disaster restoration and construction company specializing in water, fire, and mold remediation, reconstruction, and contents restoration. With 24/7 emergency response services, they help homeowners and businesses recover quickly after property damage. The company is known for its supportive team culture, hands‑on leadership, and commitment to customer care.

The Client Experience Specialist serves as a key point of contact for homeowners throughout the restoration process. This role supports the Call Center and Claims teams by coordinating communication between clients, insurance adjusters, vendors, and internal field crews while ensuring an exceptional customer experience.

• Answer inbound calls and make outbound calls to clients, adjusters, and vendors
• Enter and maintain accurate job information in company systems
• Communicate project timelines, services, and next steps to customers
• Assist with claims coordination and related paperwork
• Follow up with clients and leads to keep projects moving forward
• Serve as a professional and compassionate resource during stressful situations

• Outgoing, confident, and enjoys speaking with people
• Strong customer service and communication skills
• Persuasive without being overly sales‑oriented
• Comfortable learning new software and technology
• Prior customer service, call center, administrative, or office experience preferred
• Reliable, team-oriented, and dependable
• Able to work occasional mandatory overtime

• Strong team‑oriented culture with ongoing leadership support
• Paid training and coaching
• Growth and advancement opportunities
• Opportunity to make a meaningful impact helping homeowners through difficult situations

• Medical coverage with pharmacy benefits, virtual care, and emotional support
• Dental and vision insurance
• Hospital indemnity coverage
• Accident and critical illness coverage
• Life insurance and short‑term disability
• Earned Safe & Sick Time
• Employee discount programs

• 100% employer‑paid medical and vision insurance for employees
• Paid holidays and vacation time
• 3.5% 401(k) company match
• Bonus opportunities
• Benefits eligibility after 90 days