Dir, Technical Education

Overview

The Director, Technical Education provides strategic leadership to ensure world-class technical training in support of Konica Minolta products and technologies. This role oversees the planning, development, and delivery of comprehensive technical education programs that enable employees, partners, and stakeholders to successfully support and service Konica Minolta solutions.

This position is responsible for defining the vision and direction of the Technical Education organization, ensuring training staff, systems, and facilities are fully aligned with current and future business needs. The Director collaborates closely with Konica Minolta Inc., Japan, and other global KM Sales companies to develop, share, and standardize technical training curricula, documentation, and best practices across regions.

Responsibilities

* Provide strategic vision, leadership, and direction for the Technical Education team to ensure high-quality, consistent, and effective technical training programs.

* Oversee the planning, design, development, and maintenance of technical training content covering Konica Minolta products, accessories, and peripherals.

* Lead the management of technical training facilities, ensuring they are properly equipped, maintained, and optimized to support hands-on product training.

* Ensure the availability and effectiveness of systems used for training scheduling, course registration, and tracking of registrations, completions, and certifications.

* Partner with Konica Minolta Inc., Japan, to co-develop technical curricula and ensure alignment with global product strategies.

* Coordinate and share KMBS USA training programs and documentation with other Konica Minolta Sales companies.

* Ensure technical trainers are well-prepared, technically proficient, and equipped with effective instructional methods to deliver high-impact training.

* Develop team goals, business plans, and initiatives that align with and support broader corporate objectives.

* Drive continuous improvement and innovation in training delivery methods, tools, and content.

* Lead, coach, mentor, and develop Technical Education staff to strengthen technical expertise, leadership capabilities, and instructional effectiveness.

* Anticipate and respond to evolving business needs, technology changes, and product advancements by adapting training strategies accordingly.

Qualifications

* Bachelor's degree in an associated field or 7+ years of experience leading training teams. (Master's degree a plus)

* Minimum of 5 years facilitating or developing technical training courses.

* Certification as a Technical Facilitation or Content Development Specialist.

Knowledge, Skills, and Abilities

* Demonstrated expertise in managing and developing high-performing teams.

* Proven ability to identify complex business challenges and implement effective, practical solutions.

* Strong leadership capabilities with the ability to coach and develop staff in team management, communication, and leadership skills.

* Excellent written, verbal, and presentation skills.

* Ability to effectively engage and influence diverse audiences in a professional, personable, and persuasive manner.

* Demonstrated success in developing team goals and business plans that support corporate initiatives.

* Strong ability to multitask, prioritize competing demands, and consistently achieve results.

* Excellent organizational and project management skills, with strong attention to detail.

* Ability to clearly articulate a future-focused vision and lead teams through change with agility and confidence.

* Highly self-motivated with a proven ability to inspire, motivate, and engage teams and individuals.

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and…