Ecommerce Fulfillment and Operations Coordinator

Job Description

Job Description

ZUUZ is a growing Minnesota ecommerce brand in the hemp and cannabis industry. We sell consumer products through ecommerce and are expanding into retail, wholesale, licensed cannabis, and THC-free wellness products.

We are a startup— not a large, fully established company.

That means we are still building systems, improving processes, launching new products, and determining the best way to structure our operation. Priorities may change as the company grows and as regulations within the hemp and cannabis industries evolve.

This role is best suited for someone who finds that environment exciting. You should be comfortable wearing multiple hats, solving problems without always having a detailed playbook, and helping create the systems that a larger company might already have in place.

We are looking for a dependable, organized ecommerce fulfillment & operations coordinator to help manage the daily operational side of ZUUZ.

Your first priority will be making sure customer orders are packed accurately and shipped on time. You will also help manage inventory, shipping supplies, returns, wholesale orders, receiving, warehouse organization, and other operational projects.

As the business grows, the position may expand into broader responsibilities involving retail operations, wholesale, product launches, inventory planning, and coordination with our licensed cannabis and production operations.

You will work directly with the founder and will play an important role in building the operational foundation of the company.

• Process, pick, pack, and ship daily ecommerce orders
• Ensure orders are accurate, properly packaged, and shipped on schedule
• Monitor unfulfilled orders, shipping exceptions, and packages that have not received carrier scans
• Maintain accurate inventory counts for products, packaging, labels, and shipping materials
• Receive, count, inspect, and organize incoming inventory
• Keep fulfillment stations, storage areas, and inventory locations clean and organized
• Prepare replacement orders, returns, and other order corrections
• Help identify and resolve Shopify order issues
• Prepare and coordinate wholesale orders
• Maintain adequate levels of boxes, mailers, labels, inserts, and other supplies
• Coordinate carrier pickups and outgoing shipments
• Create and follow checklists, standard operating procedures, and inventory processes
• Support product launches, promotional periods, and higher-volume shipping days
• Help organize inventory for ecommerce, retail, wholesale, and future licensed cannabis operations
• Communicate inventory shortages, delays, mistakes, and operational risks before they become larger problems
• Assist with other operations-related projects as the company grows

• Dependable and able to arrive consistently and on time
• Highly organized with strong attention to detail
• Comfortable working independently and taking ownership of responsibilities
• Able to follow documented procedures while also identifying ways to improve them
• Comfortable working in a startup where responsibilities and priorities may evolve
• Able to communicate problems clearly and promptly
• Comfortable using computers and learning new software
• Able to perform repetitive fulfillment tasks accurately
• Able to lift, move, and organize normal shipping cartons and inventory
• Comfortable working around legal hemp and cannabis products
• At least 21 years old
• Willing to follow all applicable security, inventory, quality, and compliance procedures

The following experience is helpful but not required:

• Ecommerce fulfillment
• Shopify
• Shipping software
• Inventory management
• Warehouse or distribution work
• Retail operations
• Wholesale order processing
• Consumer packaged goods
• Food, supplement, pharmaceutical, hemp, or cannabis operations
• Work in a regulated or quality-controlled environment

Within the first several months, success in this role means:

• Customer orders consistently ship on time
• Orders are packed accurately with very few mistakes
• Labels are not created days before packages actually ship
• Inventory records closely match physical inventory
• Shipping supplies do…